Terms and Conditions (Terms of Service/Use)
These Terms and Conditions are subject to change or modification at any time and at our discretion and will be dated with the last revision. You warrant you are at least 18 years of age.
Last revised 10 December 2024.
1.1. Referred herein as ‘Mazami Pty Ltd’, ‘Natalie Woodman, ‘We’, ‘Us’, ‘Our’ ,‘Natalie Woodman Clinic', 'Clinic’, ‘GRP Practitioner’, ‘Practitioner Coach’ and/or ‘Practitioner’ and YOU the client referred herein as ‘You’, ‘Your’, ‘I’, ‘Client’, 'Participant', 'GRP'er', ‘Member’ , ‘Program member’, ‘Gut Health Circle Member’, ‘Subscription member’ and/or ‘Alumni’.
1.2 Our Program FAQ’s form part of these Terms and Conditions. By purchasing for one of our programs you agree you have read and understand all aspects of our programs and that you have ascertained that the program, and the manner in which it is delivered, is suitable for you.
1.3 You agree to seek assistance in reading these terms and conditions if you suffer from vision impairment, dyslexia or speak/read/write English as a second language. Or if you suffer from any condition, disability or disorder that impairs your ability to read, comprehend or understand these Terms and Conditions, and Terms of Service/Use.
1.4 In these Terms of Service/Use all programs are given their widest meaning and includes all materials and services provided, use of the website, membership site, Natalie Woodman, Facebook page, Gut Health Circle (FB), Membership and Subscription and any material in any form (including printed, electronic or otherwise) which is provided to you by us or our employees or contractors.
1.5 Please ensure you have had assistance with reading these terms and conditions, especially in relation to Clause 5: Mental Health Safety.
1.6 We reserve the right to cancel delivery of programs and membership to Gut Health Circle at any time.
1.7 We reserve the right to refuse entry to any program, either before or after purchase. In the event that the program has already been purchased, a full refund will be issued.
1.8 If you breach the Terms of Service/Use, we may immediately terminate your membership, without refund and take appropriate legal action against you. We may terminate your membership, and take legal action, if we consider that you have brought, or may bring, the reputation of Natalie Woodman its practitioners and staff into disrepute.
1.9 You understand that you must NOT stop any doctor/specialist prescribed medications or specific doctor/specialist advice when undertaking one of our programs or as a member of the Gut Health Circle.
1.10 You are guided through programs with online coaching videos and handbook. If you need personalized guidance on navigating your program, coaching, or health advice, please book a Private Consult. Any direct questions, comments or messages to Practitioners, received through the Gut Health Circle, Email, Text, Messenger, Social Media etc. are not looked at, nor replied to. For any administrative inquiries, such as accessing your account, please contact the Customer Support team directly at hello@nataliewoodman.com. Please note, administrative questions do not relate to program-related support or how to navigate the program. For those types of inquiries, a Private Consult is the appropriate option.
1.11 Our programs are subject to copyright. A lot of time has been spent in developing and perfecting this program for YOU. Please respect our work, and how our team makes its’ living and do NOT share, copy, reproduce, redistribute, screenshot ANY part of the program to anyone through any medium. The entire program is subject to copyright.
1.12 You are responsible for downloading and saving all your program materials DURING your program. These are only issued once. We highly recommend you keep a back up of all these materials as any request to re-issue any lost, misplaced, stolen or destroyed materials attracts a $30 per document fee. This is non-negotiable. This is payable prior to being re-issued.
1.13 Discounts, and sale prices, are offered from time to time. These are only available at the time they are offered. Discounts and sale offers cannot be applied retroactively. No refunds or partial refunds will be given in cases of forgetting to, or not entering, or technical glitches of not entering a discount code or taking up a sale offer.
2. BOOKING, CANCELLATION AND RE-SCHEDULING POLICY
2.1 You are required to provide at least 48 hours notice to avoid a cancellation fee (72 hours if including the weekend). For late cancellations or non-attendance, the full appointment cost will still apply.
2.2 Cancellation of appointments with MORE than 48-hrs notice (or 72 hours if including the weekend), a refund of your consult fee will be returned, less the following:
Less a flat rate of $85 AUD if a Blood Test Request Letter has been issued.
Less a flat rate of $15 AUD administration fee to process your refund.
Less 3-6% for transaction fees we incur on receipt of your payment.
2.3 Rescheduling with more than 24-hrs notice, no fee.
2.4 Rescheduling with less than 24-hrs notice, an amount equivalent to half of your paid fee, is payable prior to the start of your rescheduled appointment, to proceed.
2.5 Discounted consults (50% rebate applied) are ONLY for members for the duration of their Gut-Reboot programs. Post program if you become a subscription member of the Gut Health Circle you have access to 15% off Consults.
2.6 'Member private mini-consult’ is only for a couple of simple questions relating to an ACUTE condition NOT a chronic condition. Acute conditions generally develop suddenly and last a short time i.e. a few days or weeks. Chronic conditions develop slowly and may worsen over an extended period of time—months to years. For chronic conditions, we provide a link for a ‘Member Extended Consult’. Should you book a mini-consult for a non-acute condition, or if we deem that your health needs cannot be addressed in a mini-consult, your mini-consult will be used for general discussion. You will be asked to book a separate Member Extended Consult so your condition can be comprehensively reviewed, so that safe and effective treatment strategies can be provided. Fees paid are non-refundable and non-transferrable.
2.7 Required documentation (CHD form etc) MUST be received by us (in our email box) 48-hrs PRIOR to your consult. If we do not receive, we will RESCHEDULE your booking, without notice (see 2.8). We appreciate your time is valuable and ask that you appreciate our Practitioners’ time is valuable too. We start a comprehensive review of your documentation and treatment planning 48-hrs prior to your consult so that we can comprehensively review your information to create safe and effective treatment strategies. It also allows for research time and, if needed, the time required to request further information. We take the job of looking after you, and providing safe and effective personalised treatment strategies, VERY seriously. Should you decide not to take up the newly rescheduled date/time you may reschedule. If you decide to cancel, then clause 1.10.4 applies.
2.8 When rescheduling your consult we choose a future date and time. Should this not be suitable for you then please open your CONFIRMATION email, scroll right down to the bottom of the email and under the “Make changes to this event”… Click the Reschedule button and choose a date and time that suits you. Please ensure you choose a date/time that allows enough time for you to submit your documentation.
2.9 If you accidentally cancel instead of rescheduling, then you have lost the appointment (and fee paid) and will need to rebook, paying the fee again.
3. SEEK ADVICE FROM MEDICAL PROFESSIONAL
3.1 Before undertaking any nutritional or lifestyle elements on our programs, you need to ascertain suitability for your own individual circumstances. The material and information is general in nature. While due care has been taken to ensure the accuracy of the information in our programs, it is made available on the understanding that Natalie Woodman is not providing professional advice on any particular matter or indicating a particular course of action. Nothing contained in our programs are intended to be used as medical or health advice and it is not intended to be used to diagnose, treat, cure or prevent any disease, nor should it be used for therapeutic purposes or as a substitute for your own health professional(s) advice. Before relying on the material in our programs, users should carefully evaluate its accuracy, currency, completeness and relevance for their own purposes, and should obtain any appropriate professional advice relevant to their particular circumstances. In some cases the information may incorporate or summarise views, guidelines or recommendations of third parties. Such information is assembled in good faith, but does not necessarily reflect the considered views of Natalie Woodman.
3.2 Before undertaking any program/protocol or following any advice, you warrant that you have consulted with your health care professional(s) to ensure that it is suitable for you and your particular health issue(s).
3.3 If you have a food allergy or intolerance, it is important to get a proper diagnosis from a qualified medical practitioner before proceeding with this program so you can make the necessary personal adjustments when undertaking one our programs.
3.4 You should immediately seek medical attention if there are any unanticipated changes to your physical/mental condition at any time while undertaking one of our programs.
3.5. No information contained in any program/protocol is intended to be used in place of medical advice. Information and advice is not intended to be used to diagnose, treat, cure or prevent any medical or mental health conditions. Before relying on any information in any program/protocol you should carefully evaluate the accuracy and relevance of the information for their purposes and obtain appropriate professional medical advice.
3.6 You should seek assistance from a health care professional when interpreting your program and applying it to your individual circumstances. If you have any concerns about your health, consult your general practitioner or specialist health professional before purchasing.
3.7 Personal advice is only provided after a comprehensive paid initial consultation, review of blood tests results and reports/scans. This fee is separate from our programs.
4. SYSTEM REQUIREMENTS AND DIGITAL LITERACY
4.1 You are responsible for downloading and saving your purchased program. Your materials are only accessible while you are on the program and these are only issued once. We highly recommend you keep a back up of all these materials, as any request to re-issue any non-downloaded, lost, misplaced, stolen or destroyed materials attracts a $30 per document fee. This is non-negotiable. This is payable prior to being re-issued.
4.2 We do not provide computer or technical support services. If you require assistance with any technical issues, we recommend reaching out to a qualified professional or support service that can address your specific needs. We are not responsible for any technical issues or troubleshooting related to accessing, downloading or viewing your program.
4.3 Members are required to have the following:
4.3.1 A Laptop or Desktop Computer to access the Member Hub to download ZIP folder, open files and pdf files, fill in online documents and listen to videos (through YouTube).
4.3.2 Enough memory on their laptop/computer to download zip files up to 20MB.
4.3.3 Internet access – our programs are delivered online. Most standard internet connections cope fine with this.
4.3.4 Email account (where you can reliably be reached) to access their member hub account and ZOOM invites.
4.3.5 Adobe – since handbooks, meal plans etc come in PDF format, you’ll need a program to open pdf files. As this is such a common file type, most recent computers have this software preinstalled.
4.3.6 Microsoft Word (for windows or Mac) or Google Docs – to fill in online documents.
4.3.7 Access to a Printer to print meal plans, shopping lists and other materials.
4.4 In addition to equipment, the following digital literacy is required:
4.4.1 Watch a Video on YouTube OR watch a video through a website.
4.4.2 Join a ZOOM video call with your camera and microphone on.
4.4.3 Use the FB app on your computer, tablet, or mobile/cell phone
4.4.4 Fill in a document in Word Processing/PDF software.
4.4.5 Navigate folders/files, search in folders/files and open folders/files.
5. INJURY
5.1 You are responsible for making your own inquiries and agree to seek independent advice from a healthcare professional before acting on any information or material made available to you in any program/protocol.
5.2 We are not responsible for any injuries that you may suffer as a result of any program/protocol.
5.3 Prior to participating in any program/protocol, you must assess all the risks involved, including risks that may be caused by your own acts or omissions, your health condition, and risks that are not known to you or are not readily foreseeable at the time of joining.
5.4 By joining any of our programs, you are doing so voluntarily and at your own risk. To the extent permitted and required by law, this is a risk warning pursuant to the various civil liability and consumer protection legislation. You assume all risks in connection with your participation in any program/protocol.
5.5 To the maximum extent permitted by law, we exclude all liability arising from or in connection with any: (1) death; (2) physical or mental injury (including the aggravation, acceleration or recurrence of such an injury); (3) the contraction, aggravation or acceleration of a disease; and (4) the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs by you undertaking any program.
6. MENTAL HEALTH SAFETY
6.1 If you have PTSD, Trauma (old or current) Anxiety, Depression or any other mental health condition by joining you agree that you have mental health support with a licensed counsellor/psychologist in place BEFORE embarking on one of our programs.
6.2 We acknowledge that individuals come to our programs with their own unique life experiences. This contributes to the way various types of information is perceived. In all of our programs, there may be content that is intellectually or emotionally challenging, however it has been intentionally curated to achieve the learning goals for the program. The decision to include such material is not taken lightly. These topics include stress, discomfort, and complex emotions. If you encounter a topic that is intellectually or emotionally challenging for you, it can manifest in feelings of discomfort and upset. In response, we encourage you to seek mental health support with a licensed counsellor/psychologist or mental health advocate. If you are a trauma survivor and encounter a topic in our programs that is triggering for you, you may feel overwhelmed or panicked and find it difficult to concentrate. In response, I encourage you to take the necessary steps for your emotional safety.
6.3 You agree that if you begin to feel overwhelmed or unable to meet the demands of any program/protocol that you will immediately stop and contact mental health services, or if they are unavailable, go to your nearest emergency hospital department.
6.4 You acknowledge that you are, of your own free will, undertaking a program/protocol and understand the risks associated.
7. ERROR OR INTERUPTION OF PROGRAMS/PROTOCOLS, TECHNOLOGY AND/OR INFORMATION PROVIDED
7.1 You acknowledge that programs/protocols may not be error-free or uninterrupted. While our eagle eyes pass over programs time and time again, we miss things. As soon as we are alerted to any errors we fix and re-issue the ‘fixed’ material.
7.2 We do not warrant that any computer files as part of any program/protocol will be free of viruses or contamination or destructive features. Cybersecurity threats are constantly evolving, with new types of malware, viruses, and vulnerabilities emerging regularly. A program might be safe at the time of release, but new threats can be discovered later, making it difficult to guarantee it will remain free of harm.
7.3 As software programs can interact with many different systems, devices, and other software in ways that are difficult to predict and thus we cannot verify that a program we recommend may potentially cause issues when combined with certain hardware, software configurations, or even network conditions.
7.4 While we use a reputable an all-in-one platform for our email services - Mailchimp - if your email service is not configured to receive our emails, you will not get notifications from us.
7.5 We are constantly at the mercy of Wi-Fi or 4G/5G connectivity. If we do not get an active connection, or a weak or fluctuating signal they may be delays in delivering Zoom calls or coaching videos. We will, at our earliest conveniency, reschedule or reissue coaching videos, however that may be late.
7.6 If your Wi-Fi or 4G isn't working or you have poor connectivity, you may experience buffering, low-quality video or audio, or an inability to stream anything at all.
8. WEBSITE INFORMATION
8.1 To the extent permitted by law, we do not make any representations or warranties that any information we provide is reliable, accurate or complete as it is provided to us by members. We make no guarantees of any specific result. Individual results may vary and are not intended to represent or guarantee that you will achieve the same or similar results. Every person has unique experiences, exercise habits, lifestyle habits etc. It may not reflect your experience. However, these results published on the website are meant as a showcase of what the best, most motivated clients have achieved.
8.2 To the extent permitted by law, we are not liable for any loss arising from any action taken or reliance by you on any information or material of any program or information provided in the Gut Health Circle (Facebook) or on the website.
8.3 We may provide general health, fitness or nutritional information for educational purposes in our group and on our website. This is general information and should not be taken as individualized professional medical advice, diagnosis, treatment or rehabilitation.
8.4 The Website, Facebook pages/group may contain hyperlinks to other third-party websites. Such links are provided for convenience only and we take no responsibility for the content of any hyperlink.
9. LIABILITY
9.1 We do not accept responsibility for any loss or damage caused which you may directly or indirectly suffer in connection with or arising from use of any program/protocol including acts, omissions and conduct of any person. Where information is made available to you by third parties we do not purport to endorse the contents of that opinion or advice, nor do we guarantee the accuracy or completeness of that content, and we will not accept liability for loss or damage arising from your reliance upon any information obtained through any program/protocol. It remains your responsibility to evaluate the accuracy, completeness and usefulness of any such information.
9.2 Programs/protocols include general educational materials that is not intended as a substitute or replacement for individual treatment of specific health conditions.
9.3 To the extent permitted by law, in no event will we (or our employees, agents and subcontractors) be liable to you for indirect, special or incidental, punitive, exemplary or consequential loss, costs, expenses and damages (or any loss of revenue, loss of data, loss of profits or loss of opportunity whether the losses be direct or indirect), suffered or incurred by you and arising out of or in connection with your access to or use of any program/protocol; regardless of whether liability is based on any breach of contract, tort or warranty, arises under statute, or any other basis of liability.
9.4 To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms is excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to, at our option:
9.4.1 If the breach relates to goods, replacing, repairing or supplying goods equivalent to, those goods or paying the cost of replacing or repairing them or acquiring equivalent goods; or
9.4.2 If the breach relates to services, re-supplying, or paying the cost of re-supplying, those services.
9.5 To the extent permitted by law, our total liability in respect of all claims in connection with this agreement and any program/protocol will be the total sum of all fees paid or payable by you under this agreement up until and including the date the cause of action accrued.
9.6 The limitation of liability set out in these Terms of Service/Use does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.
10. INDEMNITY
10.1 You agree to indemnify and keep us, our employees, agents and subcontractors, indemnified from and against any claims and all losses, expenses, damages and costs (including reasonable legal fees incurred on a solicitor/client basis) suffered or incurred by us, our employees, agents and subcontractors, or any third party, which arises as a result of your breach of these Terms and Conditions, or Terms of Service/Use.
10.2 You agree to indemnity and hold us, our employees, agents and subcontractors, harmless against all demands, claims, causes of action, interest and costs which we, our employees, agents and subcontractors, may suffer as a result of your negligent actions and omissions.
10.3 You agree to indemnity us and our employees, agents and subcontractors, against all liability for loss, costs, damages, interest and expenses (including all legal costs incurred by us on a full indemnity basis) which may be paid, suffered or incurred by us, our employees, agents and subcontractors, in connection with any proceedings commenced by any person against us in any way relating to your conduct. Any such amounts will be payable by you on demand by us.
10.4 While every care has been taken in the preparation of programs/protocols, you are advised to make your own independent inquiries regarding the accuracy of any information provided on this website.
11. INTELLECTUAL PROPERTY
11.1 Unless otherwise indicated, all programs/protocols (including but not limited to its content, materials, recipes, text, graphics, logos, icons, sound recordings, video, software and advertisements) is owned and licensed by us.
11.2 We grant you a personal, limited, revocable, non-exclusive and non-transferable licence to access, view, listen to, use a program/protocol solely for your personal, non-commercial purposes and only for those purposes. No part of any program/protocol may be reproduced, reused, re-transmitted, adapted, published, broadcast or distributed without our prior written permission. You must not;
11.2.1. Share any program/protocol, or any part of it, with any other persons.
11.2.2 Publish or post any of our programs/protocols content anywhere e.g. the internet, magazines, radio, other websites or social media pages;
11.2.3 Use our programs/protocols to describe, market, endorse or promote any goods or services (including but not limited to goods and services such as meal plans and personal training services); and
11.2.4 Register or maintain any social media pages or websites that misrepresent or are reasonably likely to misrepresent any affiliation with, or endorsement by, us or Natalie Woodman.
11.3 Despite anything in the preceding clause, you can share information which is publicly available on the Natalie Woodman Facebook page, so long as in our opinion you do not bring the reputation of Natalie Woodman into disrepute.
11.4 To ensure you have received and accessed information we monitor your use of programs/protocols, access to opening emails, podcasts and all information to determine if you are meeting the requirements and/or in breach of these Terms of Service/Use. Such monitoring may include:
11.4.1 The frequency and nature of any downloads, forwards, opening of emails; and
11.4.2 The time of access and IP addresses used to access information.
11.4.3 We may suspend, limit or terminate your access to a program/protocol (at our discretion) if we reasonably suspect, based on the results of such monitoring, that you are in breach of these Terms and Conditions.
12. PROGRAM MEMBERSHIP - MEMBER HUB
12.1 After purchasing a program you will receive an email confirming your purchase and providing instructions on how to join the Gut Health Circle. Then 24hrs later a second email with access to the website (with your unique Member Hub access code).
12.2 Our programs are for women only group.
12.3 Any questions, comments or messages to Practitioner/Coaches, received through the Gut Health Circle, email, text, messenger etc. are not looked at, nor replied to, by any of the Practitioner/Coaches and are deleted by our ‘Gut Health Support Team’. If you have an administrative question, please email the Customer Support team at hello@nataliewoodman.com.
12.4 Zoom roundtables are only available for various programs. Please refer to your program inclusions. This is the place to ask your questions directly to practitioners, time permitting.
12. 5 Membership to the Member Hub, incl. program and Gut Health Library, and Gut Health Circle expire on the nominated day (duration changes for each course) for each program.
13. GUT HEALTH CIRCLE (on FB)
13. 1 The Gut Health Circle on Facebook is covered by Facebook’s own privacy laws and copyright rules. By joining the Gut Health Circle you have read, understand and also agree to Facebook’s Terms of Service.
13.2 The Gut Health Circle is a women’s only group.
13.3 You can ONLY join the Gut Health Circle with your own personal Facebook (FB) profile. You cannot join as a 'Facebook page’ or a ‘Facebook business’ nor can you join using someone else’s profile. In addition, your account MUST have a photo on your FB profile i.e. it cannot be blank. This does not need to be a photo of you, it can be a photo of a flower, or something similar. Profiles with offensive photos will have their request to join, declined.
13.4 You can only use ONE profile to access the Gut Health Circle (Facebook). Facebook's own policies encourage users to have only one personal account, and using multiple profiles could violate their terms. To keep the group in compliance with those terms, it's best to stick to the one-profile rule.
13.5 Prior to joining the Gut Health Circle you will be provided access to read the rules and guidelines about the group prior to joining.
13.6 The Gut Health Circle membership is ONLY for WOMEN, and only provides access to the person on the program (female) or female who has purchased the entire Gut Health Recipe Compendium (6-mths free access).
13.7 Any questions, comments or messages to Practitioner/Coaches, received through the Gut Health Circle, email, text, messenger etc. are not looked at, nor replied to, by any of the Practitioner/Coaches and are deleted by our ‘Gut Health Support Team’. If you have an administrative question, please email the Customer Support team at hello@nataliewoodman.com.
13.8 While we recognize you have health issues that concern you; the mental and emotional wellbeing of everyone is paramount. Therefore, do NOT post photos, comments/responses relating to any health issue (physical or mental) in the Gut Health Circle.
13.9. This Gut Health Circle is NOT about negativity, moaning, venting, whinging or complaining about your circumstances, or relating to anyone else.
13.10. Please do NOT ask anyone for health/medical advice and please do NOT offer anyone health/medical advice in the Gut Health Circle.
13.11 The Gut Health Circle is not for advertising, or soliciting business or personal information. Private messaging group members with information about a product/service is prohibited.
13.12 Do NOT share anyone's identity from the Gut Health Circle. Do not copy, do not take a screen shot, do not share or post any of the Gut Health Circle’s content anywhere or with anyone.
13.13 The Gut Health Circle is NOT a social media group. Please do NOT share photos, charts anecdotes, information etc. here from outside sources. These also can breach copyright laws.
13.14 The Gut Health Circle is NOT the place for questions about ANY technical issues you are experiencing. Please ask family or friends to help you.
13.15 You do NOT have permission to take any information (written, images or screen shots) from the Gut Health Circle and distribute to anyone, any where.
13.16 You do NOT have permission to take any information (written, images or screen shots) from the Gut Health Libraries and distribute to anyone, any where.
13.17 Discounts offered are ONLY for the Gut Health Circle member and cannot be shared with anyone else unless expressly authorized by Natalie Woodman or its staff.
13.18 Information, education and discussion in the Gut Health Circle is not intended to be used as medical advice nor to diagnose, treat, cure or prevent any medical or mental health condition.
13.19 To help balance the needs, safety, and interests of members it may be necessary to remove content from time to time.
13.20 The ‘Group Moderator’ will immediately remove any posts, comments or responses in the Gut Health Circle that go against these rule/guideline and/or suspend or terminate a member(s).
14. REFUNDS
14.1 As all programs are delivered digitally and you have access to the entire program’s content 24-hrs from the date of purchase, refunds are only available PRIOR to providing digital access to the program and incur a 6% of the total paid fee (we have to pay merchant fees, even if there is a refund). Please email us within 24-hrs to advise us and we will provide a refund, less the 6%.
14.2 After having given access to the program, there are no refunds for change of mind, if you choose the wrong product/program, if you decide it’s not suitable for you, if you purchase under false pretences, if you have/had a change in circumstances (including financial hardship or health), or are unwilling or unable to comply with the requirements of the program.
15. USER GENERATED CONTENT
15.1 You may post information, photos, content, and/or upload materials pertaining to yourself to the Natalie Woodman Facebook page or group (User Content). We have the right, but not the obligation, to monitor and review User Content from time to time and we may, at our sole discretion and without prior notice to you, remove or edit any of your User Content for any reason (or for no reason at all).
15.2 Notwithstanding our right to monitor, review and edit any User Content, we are not obliged to do so. We accept no responsibility or liability for any User Content. In particular, you acknowledge and agree that we do not authorise, condone or endorse any User Content of any other user, and are not responsible for the accuracy, legality or decency of such content. You are solely responsible for verifying the veracity of any claims or statements made in any User Content.
15.3 Some User Content may refer to events or activities that are organised by other users of a program/protocol. We are not responsible for organizing these events and activities, and do not authorize or endorse them. You are solely responsible for determining whether to participate in these events and activities, at your own risk.
15.4 You are legally responsible for all User Content you submit.
16. SUBSCRIPTION PAYMENT AND TERMS
16.1 Membership to the Gut Health Circle is ONLY for women, for the duration of their program AND/OR if they have purchased the entire Gut Health Recipe Compendium. Outside of this you are required to pay a $360 a year subscription fee to remain in the Gut Health Circle.
16.2 Subscription to Women’s only Gut Health Circle includes…
Access to Gut-health education posts that keep you informed and empowered.
Access to monthly Live Q&A’s for interactive insights.
Access to Pop-up videos and demonstrations making learning fun and engaging.
Access to guest health-expert interviews offering diverse perspectives.
20% off any Gut-health program you join.
10% off Voi Organic Skin and Home Care products
16.3 You must ensure that the nominated credit card or account is able to accept direct debits and that you have sufficient funds available to pay for the subscription payment. You allow Natalie Woodman (Mazami Pty Ltd) to debit Subscription Fees under the direct debit authority until you or Natalie Woodman (Mazami Pty Ltd) cancels the direct debit arrangement with your account or credit provider.
16.4 We understand that individual circumstances can change. If you know you cannot meet your subscription payment notify us immediately, so we can work out a mutually acceptable payment arrangement.
16.5 If you notify us immediately (day after 1st rejected payment) we are happy to enter into a payment arrangement of an interest-free and fee-free instalment plan. This is when you can pay small weekly amounts over a longer period of time. We will waive the $20 AUD for the rejected payment under these circumstances.
16.6 If you do NOT notify us immediately, and we need to notify you, there is an added payment of $20 per each rejected payment plus the outstanding payment amounts are still due. If you wish to enter into a payment arrangement to pay your bill in small weekly amounts over a longer period of time, this will incur a $22 administration fee and interest will continue to accrue at the rate of 5% p.a. charged daily. When you are ready to pay your invoice, please contact us and we will provide the final due amount.
16.7 A failure to pay immediately on an overdue notice will result in:
16.7.1 The overdue amount being payable plus a $22 administration fee payable for each overdue reminder, and interest accrued at a rate of 5% p.a. charged daily.
16.7.2 Termination of Gut Health Circle and Member Hub membership.
16.7.3 A set-up fee of $85 if you wish to reinstate your account, after full payment of overdue payment including associated charges.
16.8 Natalie Woodman (Mazami Pty Ltd) reserves the right to increase subscription fees. You will be provided with written notice of the changes at email address provided by you. The changes will be effective 30 days from the date of the Notice and you will have ample opportunity to cancel your subscription should you wish to. After a 30-day notification period, you automatically authorize Natalie Woodman (Mazami Pty Ltd) to direct debit new amount from your account on the next renewal, and not before.
16.9 Subscriptions are not transferable, nor can you share member content with any other person.
16.10 You may terminate this Contract any time before your next payment without penalty. We do not provide a refund, or pro-rata refund, should you decide to terminate your membership earlier than the end period.
16.101You breach this subscription contract if:
16.11.1 You fail to pay any amounts owing under this Contract on the due date for payment and the amount remains unpaid for a period of 7 days;
16.11.2 You are or become bankrupt; or
16.11.3 You breach any other terms or conditions of this Contract, or Terms of Service/Use herein, and this breach is not rectified within 14 days.
16.12 If you breach the Contract, or the Terms of Service/Use and Terms and Conditions herein, Natalie Woodman (Mazami Pty Ltd). may do any one or more of the following:
16.12.1 Remove you from subscription services for a period of up to 14 days until the breach is rectified;
16.12.2 Terminate this Contract by serving written notice on the you and blocking you from subscription services.
16.12.3 Proceed with legal action to recover outstanding payments, or invoices unpaid.
16.13 You may, from time to time, be offered a discounted ticket (subject to booking & availability) to in-clinic workshops and talks. The following conditions are put in place to be able to grant all members the opportunity to attend events as well as to cater for numbers.
16.13.1 Member only tickets are limited and released on Eventbrite and clients MUST obtain a ticket to attend an event.
16.13.2 If member-only tickets are SOLD OUT, you have the option of purchasing a General admission ticket at the price advertised.
16.13.3 You cannot turn up to a workshop/talk without a ticket. Turning you away, makes it awkward (for you) so please abide by the rules.
16.13.4 Only ONE ticket per member.
16.13.5 You cannot obtain a ticket for anyone else unless their is an ‘offer’ to bring a plus one.
16.13.6 If you do not turn up to the event then you will be invoiced for the remaining amount of the ticket (advertised price General Admission). Non-payment will result in being removed from the Gut Health Circle, and being banned from future events, until the invoice is paid.
16.13.7 If there are not enough members registered for an event (workshop/talk) it may be cancelled. We always carefully weigh up the cost/benefit ratio prior to cancelling any event but please understand that we cannot hold events that cost us too much.
17.PRIVACY POLICY AND PERSONAL INFORMATION COLLECTION
17.1. In registering for access or purchasing any program, or any services provided by Natalie Woodman, the Clinic, or Natalie Woodman Website, you may be required to give us and share certain personal information in which you have certain rights. Personal information relating to you which we collect, use and disclose, obtained through all mediums when treating you, may include sensitive information, such as information about your health, how you access our services/emails, your details related to how you pay for our services, your age, height and weight.
17.2 Natalie Woodman’s Clinic policies protect your privacy and personal information and complies with all state and federal legislation and National Privacy Principles contained in the Commonwealth Privacy Act. The clinic may, from time to time, review and update this Privacy Policy to take account of new laws and technology. As part of the Clinic providing health services to you, and entering into a member/client/health professional relationship with Natalie Woodman, it is essential to collect and record both your personal and health information. The clinic collects, uses and discloses this information for the following purposes:
17.2.1 Case and File Management, Review and Treatment with Practitioner/Coaches and Admin Staff
17.2.2 Case Management with, and to, other health practitioners that you are working with. We will work collaboratively, interdependently and adaptively with your current health-care professionals to achieve coordinated, high-quality care for you.
17.2.3 Disclosure for ‘funding, management, planning, monitoring, improvement or evaluation of health services and staff training’, but the information must be de-identified (not reveal individual identity)
17.2.4 Quality assurance, complaint-handling planning and accreditation compliance.
17.2.5 Management, funding and monitoring of our health service.
17.2.6 Referral and liaison with another health care provider.
17.2.7 To meet our obligations of notification to our insurers.
17.2.8 To prevent or lessen a serious threat to an individual’s life, health or safety.
17.2.9 In response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of Australia when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
17.2.10 When we have a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorized use of our programs and treatment plans, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or products), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm.
17.2.11 Anyone you authorise the Clinic to disclose information to.
17.2.12 To verify details as part of any lodgement of formal complaints as part of the investigation process.
17.2.13 Your emergency contact. See clause 25.3 & 25.4 for selecting and when we contact.
17.2.14 To support person(s) or representative(s) you bring to consultations, meetings or discussions.
17.3 As an individual, Natalie Woodman Clinic under accordance with the Privacy Act allows you to… (Note: Links provided are to https://www.oaic.gov.au/privacy/the-privacy-act )
17.3.1 Know why your personal information is being collected, how it will be used and who it will be disclose to.
17.3.2 Provides you with the option of not identifying yourself, or of using a pseudonym in certain circumstances (i.e. Gut Health Circle).
17.3.3. Ask for access to your personal information (including your health information)
17.3.4 Stop receiving unwanted direct marketing.
17.3.5 Ask for your personal information that is incorrect to be corrected.
17.3.6 Make a complaint about an organisation or agency the Privacy Act covers, if you think they’ve mishandled your personal information.
17.4 You may think that selecting an emergency contact is just a ‘formality’ when filling out your Confidential Health Assessment, but your emergency contact needs to be someone you assign the legal right to act on your behalf and to disclose, any and all, medical and personal information to, and fulfil the following roles...
17.4.1 Knows your medical history.
17.4.2 Has the necessary information to act as your advocate.
17.4.3 Can communicate your situation to us, as needed.
17.4.4 Can answer questions about you and how you wish to proceed.
17.5. You give us permission to disclose medical and personal information to your emergency contact by email or telephone for the purpose of inquiring about your physical and mental welfare, if and when, we believe we have a reasonable basis, and is reasonably necessary.
17.6 We will contact your emergency contact when we receive no response to messages or emails made directly to you through email communications, or if you do not attend your scheduled consults.
17.7 There are circumstances where Natalie Woodman Clinic, and its health professionals, are not only exempted from the duty of confidentiality but are required to breach it by disclosing information to other authorities. These include:
Notification of births and deaths.
A reasonable suspicion of child sexual abuse.
Notifying the coroner of a death in certain circumstances (for doctors).
Doctors being required to take a blood sample when a patient presents for treatment of motor vehicle accident injuries.
Blood test results are required for a needlestick injury for a health worker.
Notification of the relevant authority is required for positive test results for certain diseases (e.g. HIV/AIDS, cholera, smallpox).
17.8 We collect information, content and communications and other information you provide us when you access the clinic’s information, products and services. Due to the volume of information (member files, emails, correspondence) we are required to store, the clinic uses an external secure and private server. We use a secure email service to provide programs and when emailing you your IP address is stored. We use the information we have to verify your email account and email activity, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of our service, and promote safety and security. For example, we use data we have to investigate suspicious activity or violations of our copyrighted material(s). We don't sell any of your information to anyone, and we never will.
17.9 You have the right to check what information we hold about you. Under the Commonwealth Privacy Act and the Health Records and Information Privacy Act, an individual has the right to obtain access to any personal information which the Clinic holds about them and to advise the Clinic of any perceived inaccuracy. There are some exceptions to this right set out in the applicable legislation. To make a request to access any information the Clinic holds about you, please contact the Clinic in writing. The Clinic will require you to verify your identity and specify what information you require.
17.10 We collect, use and disclose your personal information for the reasons set out in our Privacy Policy. We usually disclose personal information that we collect on a confidential basis to our contractors and service providers (including financial service providers) so that they can provide services to us (so that we may provide services to you). Unless you ask us not to, we may also use your personal information to send updated information and other promotional material to you.
17.11 We collect, hold and use your personal information for a number of purposes, including to assist us in providing programs to you and to give you the best possible service; contact you or respond to your queries; display, update and maintain the content on the Website; send information about future events, regular email communications or newsletters (both electronic and hardcopy) outlining news, services or events; advertise our services and programs (however, we will seek your consent before we use your photograph publicly for this purpose); for our internal administrative, marketing and planning requirements; to compile and report statistics.
17.12 You consent to your personal information being used and/or disclosed for any reasons given to you by us (at the time of collection) in relation to the use and disclosure of your personal information, including the reasons set out in our Privacy Policy. You also consent to us using and disclosing information about your age, name, height and weight for the purposes of displaying your User Content, publicly profiling your results on the Website, the Natalie Woodman Facebook page or Social Media accounts, displaying the results of competitions, promoting the service and encouraging other clients as well as to financial service providers to allow processing of your payments.
17.13 We record calls (consults) for training, quality assurance purposes and product/service improvements. Should you wish for your call/consult NOT to be recorded you must advise us before each and every call/consult that you do NOT wish to be recorded. If you do not notify us then you are giving implied consent for the recording.
17.14 You irrevocably authorise us to share your story/journey and results for the purposes of encouraging others to follow the same health journey (marketing and promotion for the Gut Rebalancing Protocol). Gender (no name), Age, Family status (Children’s’ ages) State/Province/Country and your story are used.
17.15 The Privacy Policy document contains information about how you may access personal information that we hold about you, and how you may notify us about a breach of the privacy laws.
17.16 We will NEVER sell any personal information to a third party.
17.17 Payments for your order are processed through STRIPE so we do not have access to your financial information. All financial information is securely held by Stripe. View Stripe’s Policies
18. SECURITY OF INFORMATION
18.1 No data transmission can be guaranteed as secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.
19. THIRD PARTY PRODUCT OR SERVICES
19.1 You are not permitted to advertise or promote their products or services, or the products or services of others, on any part of the Website or on Natalie Woodman’s Facebook pages or groups ; without prior written consent from us. If in our opinion it is deemed that you are engaging in advertising, promotion or providing advice to other members, then we reserve the right to terminate your membership immediately.
20. PHYSICAL, VERBAL OR WRITTEN HARASSMENT, ABUSE AND/OR AGRESSIVE AND VIOLENT BEHAVIOUR
20.1 Our practitioners and staff have the right to work in a safe environment free from physical, verbal and written harassment, abuse and/or aggressive and violent behaviour.
20.2 We will not tolerate the following, in-person or through telehealth consults, by email, text, messenger, letter, posting on any social media site or through any other means:
Name-calling including any abusive, derogatory language, or insults;
Intimidating words or actions;
Threatening words or actions;
Blaming words or actions;
Criticising words or actions;
Gaslighting words or actions;
Demeaning or degrading words or actions;
Ridiculing words or actions;
Manipulating words or actions;
Yelling, screaming or swearing;
Sarcastic, or mocking words or actions;
Humiliating words or actions;
Prolonged silent treatment;
And any physical actions such as spitting, hitting, slapping, pushing, scratching, kicking, biting, pinching, punching, restraining.
20.3 The following actions will be taken if any of the above occur, at any time, through the following means:
20.3.1 In-person or through a video or phone consult: The conversation will be immediately terminated, and you will be asked to leave the premises.
20.3.2 Received by email, letter, text, messenger or any other digital means: The senders contact details, content of messages, phone numbers etc. will be kept as evidence and will be reported to the police.
21. SEVERANCE & TERMINATION
21.1 We may in our sole and absolute discretion refuse registration or suspend or terminate programs, memberships and access to any program, at any time, when you breach ANY of these Terms and Conditions.
21.2 If a provision of these terms is void, illegal or unenforceable, it may be severed without affecting the enforceability of the other terms.
22. SURVIVAL
22.1 The terms underneath the following headings survive the termination and expiry of this agreement: “limitation of liability”, “indemnity”, intellectual property” and “user-generated content”.
23. GOVERNING LAW & JURISDICTION
23.1 This Agreement is governed by the law of the Western Australia, Australia, and you and us submit to the non-exclusive jurisdiction of the courts of that State.
24. DISPUTE RESOLUTION
24.1 If a dispute arises out of any program delivered (including any dispute as to breach, withdrawal, cancellation, suspension or termination of the Terms and Conditions/Terms of Service/Use of the program or as to any claim in tort, in equity or pursuant to any statute), neither party may commence any court or arbitration proceedings relating to the dispute unless they have followed the steps outlined herein (except where either party may seek urgent interlocutory relief). This does not apply to non-payment of invoices or instalments.
24.2 The party claiming that a dispute has arisen under or in relation to the Terms and Conditions must give written notice to the other party specifying the nature of the dispute.
24.3 On receipt of the notice referred to that clause by that party, both parties must endeavour to other resolve the dispute expeditiously using informal dispute resolution techniques such as mediation, expert evaluation, or determination or similar techniques agreed by them.
24.4 If the parties do not agree within seven days of receipt of the notice (or such further period as agreed in writing by them) as to:
24.4.1 The dispute resolution technique and procedures to be adopted;
24.4.2 The timetable for all steps in those procedures; and
24.4.3 The selection and compensation of the independent person required for such technique, then they must mediate the dispute in accordance with the mediation rules of the recognised professional association for solicitors in the State of Western Australia.
24.5 The president of this professional association or the president’s nominee will select the mediator and determine the mediator’s remuneration.
24.6 If the mediation referred to above is not completed within four weeks of reference to a mediator either party may commence any court or arbitration proceedings relating to the dispute as they see fit.
24.7 The costs of the mediation will be borne equally by the parties.
24.8 The costs of non-payment of invoice or instalments, and measures to collect, will be borne by you.
24.9 During dispute resolution process, your membership is suspended.
25. GENERAL
25.1 These Terms of Service/Use constitute the entire agreement between you and us and governs your use of the all programs.
25.2 Our failure to exercise or enforce any right or provision of these Terms of Service/Use shall not constitute a waiver or relinquishment to any extent of our right to assert or rely upon any such provision or right in that or any other instance, and the same shall be and remain in full force and effect.
25.3 In these Terms of Service/Use references to the parties is to be read as references to or including, as appropriate, their respective successors, transferees and assigns as well as employees, partners, agents and related bodies corporate.
25.4 If a provision, or part of a provision, of these Terms of Service/Use are void or voidable that provision is servable, and the remainder of this Agreement has full fare and effect.
25.5 You must not assign any of your obligations under the Terms of Service/Use without our prior written approval. We may assign our obligations under the Terms of Service/Use without prior notice to you.
26. FAIR USAGE POLICY
26.1 Natalie Woodman clinic has a responsibility to ensure that all members benefit equally from the Gut Health Circle [FB] and Zoom roundtables.
26.2 Natalie Woodman clinic reserves the right to limit services or entitlements to members when they exceed fair usage.
27. VARIATION
27.1 You agree to be bound by the latest version of these Terms and Conditions/Terms of Service/Use. We may vary, amend or add to these Terms and Conditions/Terms of Service/Use.