A Message from Natalie…

I really want to help you TRANSFORM YOUR HEALTH — TRANSFORM YOUR LIFE… but I can’t do it without you being totally on board.

So… before you delve deeper into the Terms & Conditions it is important that you understand that the Gut Rebalancing Protocol (GRP) is an EDUCATIONAL course and the AMAZING RESULTS members have achieved were based on their effort, ability to learn and apply the principles taught.

So… before you read any further… please check your readiness and commitment… 

⊕ If you want to sit back and just do ‘parts’ of the Protocol … Do NOT join
⊕ If you’d prefer not to change … Do NOT join
⊕ If you’re not teachable or coachable … Do NOT join
⊕ If you’re not adaptable … Do NOT join
⊕ If you’re not ready to step outside of your Comfort Zone … Do NOT join
⊕ If you’re not ready to allocate a substantial amount of time to your Health … Do NOT join
⊕ If you’re not ready to be open and honest … Do NOT join
⊕ If you’re not ready to allocate a minimum of 10-mins a day in the Support Group… Do NOT join
⊕ If you’re not ready to take responsibility for your own health, and all the factors that contribute to it… Do NOT join
⊕ If you’re not ready to commit, and work in a specified time frame, to turn your health around… Do NOT join (or be prepared to pay extra to extend membership and complete)

Now… I know it sounds like I am trying to put you off but the RESULTS I get are because clients are 100% committed to turning their health (and life) around once and for all.
I can support you, motivate you and coach you ONLY if turn up.

So… if you are ready to TRANSFORM YOUR HEALTH and keep it that way — Once and for all — then PLEASE JOIN… It would be my honour and pleasure to guide you.

Nat xx

Terms and Conditions

1. Terms Of Use

1.1. The following Terms and Conditions (the ‘Terms of Use’) apply from time you make an Application to join and extending to use of the entire Gut Rebalancing Protocol and not limited to all Information, GRP (Facebook) Support group membership, GRP (Facebook) Support group subscription, Podcasts, Videos, Gut Health Library, Recipes, Meal Plans, Shopping Lists, E-Books, Guidelines, Checklists, Consultations, Treatment Plans and all associated materials and use of Natalie Woodman Clinic’s (‘Mazami Pty Ltd’, ‘Natalie Woodman, ‘We’, ‘Us’, ‘Our’ ‘Natalie Woodman Clinic’, ‘Clinic’) Gut Rebalancing Protocol delivered either Online or Face-To-Face (the ‘Protocol’, ‘DIY’ ‘Coaching’ ‘Private’ ‘Self-Starter’ ‘Support’ ‘GRP’) to you the client (‘You’, ‘Your’, ‘I’, ‘Client’,  ‘Patient’, ‘Member’, ‘Main Member’)

1.2 In these Terms of Use the term ‘Protocol’ is to be given its widest meaning and includes use of the Website, including the blog, services as specified on the Website, Natalie Woodman Facebook page, GRP FB Support Group, Membership  and Subscription and any material in any form (including printed, electronic or otherwise) which is provided to you by us or our employees or contractors.

1.3 By applying for the Protocol, you agree to be personally bound by the Terms of Use and warrant that you at least 18 years of age.

1.4 By receiving and/or undertaking the Protocol, you agree to be personally bound by the Terms of Use and warrant that you at least 18 years of age.

1.5 You agree to pay for the Protocol at the rate and in the manner specified on the Website, and agreed by you, amended from time to time. All prices are in Australian Dollars (AUD) and are inclusive of GST. 

1.6 You agree to have support services in place if you are experiencing now, or have ever previously, suffered from anxiety and depression. We do not offer, nor are qualified in, offering specialized mental health support.  Please ensure you have had assistance with reading these terms and conditions, especially in relation to Clause 8: Mental Health Safety.

1.7 By undertaking the Protocol you agree to follow the protocol exactly. You understand that you may potentially exacerbate current symptoms and bring on new ones if you don’t stick to the Protocol exactly as prescribed. 

1.8 All communications are in the GRP Support group. Please do NOT directly communicate with Natalie through other mediums.  This is a Professional Practice. 

1.9. No Medical advice is given outside of Private Consultations and Health Chats. You may not provide Medical advice to any other member.

1.10 You can contact us anytime through the GRP Support Group with your questions, concerns or thoughts during the Protocol. We will use our best endeavours to respond to your questions, concerns or thoughts within a 48-hr time frame. If you need immediate administrative assistance please contact the clinic at hello@nataliewoodman.com

1.11 You agree to meet requests for private consultations when prescribed. See Clause 20.2

1.12 You agree to purchase prescribed Therapeutic supplements/probiotics through our third-party nominated providers to ensure quality of product.

1.13 You agree to take any prescribed Therapeutic supplements/probiotics as outlined in your Prescription and understand that they are for you and you only and must not be shared.

1.14 If you breach the Terms of Use, we may immediately suspend or terminate your use of the Protocol, without refund and without receiving the full Protocol, and take appropriate legal action against you. We may suspend or terminate your use the Protocol at any time if we consider that you have brought, or may bring, the reputation of Natalie Woodman into disrepute.

1.15 Application forms are to be fully completed and returned at least 24-hrs prior to your scheduled Assessment call.

1.15.1 If your Application form is not received 24-hrs prior to your booked assessment, or received incomplete, your assessment time will be used to fill it in and you will need to book another Assessment call and pay associated fees.

1.15.2 Application forms (previously Confidential Health Summary) are valid for 30-days from date of submission. Should this time expire you are required to submit a new form, book an Assessment Call and pay associated fees.

1.15.3 Your Application fee is non-refundable and non-transferable, whether you gain entry into the Protocol or not and is a separate fee to the GRP entry price.

1.16 Alumni status refers to members who have completed the Protocol in its entirety and have submitted their Preparation Phase, Phase 1, Phase 2, Maintenance Phase and Implementation reports. 

1.17 You agree to become an active member of the Facebook group, namely the GRP Support Group. If you do not want to do this – DO NOT join the Protocol – because it is an integral and essential part of the GRP.  See more information in Clause 24.

1.18 You understand that you must NOT stop any doctor prescribed medications while on the Protocol. Should you wish to reduce dosage and wean off medication you need to do so under the direct guidance and supervision of a medical doctor.

1.19 You understand that if you are required to take medications whilst on the Protocol, or if your health condition changes, that you will notify us immediately.

1.20 Offers of Place

1.20.1 Should you be Offered a Place on the GRP and you do not ‘Accept your offer’ in the time specified, and 30-days has passed from your date of Offer, you will be required to book a new Assessment call, fill in a new Application form and pay associated fees. Please use the booking link for ‘Assessment Call’ you were previously emailed.

1.20.2 Should you be Offered a Place on the GRP and you do not ‘Accept your offer’ in the time specified, but then decide… “I’m ready to Transform my Health NOW”… and it is within 30-days form your date of Offer, you do NOT need to fill in a new form but are required to book a new Assessment call and pay associated fees. Please use the booking link for ‘Assessment Call’ you were previously emailed.

1.21 We reserve the right to cancel, reschedule or change the communication mode by which we deliver consultations.

1.22 Bookings made for Consults or Assessments have a 24-hour cancellation/rescheduling policy. We respect that your time is valuable, and we appreciate that you understand ours is too.

1.22.1 If you cancel or reschedule with MORE than 24 hour’s notice there is no charge.

1.22.2 If you cancel WITHIN 24-hours of your scheduled appointment you will incur a cancellation fee equal to the value of the appointment fee.

1.22.3 If you reschedule WITHIN 24-hours of your scheduled appointment you will incur a re-scheduling fee equal to 50% of the value of the appointment fee.

1.22.4 ​If your Application Form/Confidential Health Summary is not received 24-hrs prior to your appointment your time will be used for General Health Questions and you will need to book and pay for another appointment.

1.22.5 Appointment fees are non-refundable and non-transferable. We do not issue refunds for cancelled appointments.

 

2. Seek advice from Medical Professional

2.1 Before undertaking the Protocol  you warrant that you have consulted with your health care professional to ensure that you are mindful of your current health, any restrictions that are appropriate for you, and that you are satisfied that the Protocol is suitable for you. You should immediately seek medical attention if there are any unanticipated changes to your physical/mental condition at any time and should not wait for an answer from us concerning questions related to your condition. 

2.2. No information contained in the Protocol is intended to be used in place of medical advice and the Protocol is not intended to be used to diagnose, treat, cure or prevent any medical or mental health conditions. Before relying on any information in the Protocol, you should carefully evaluate the accuracy and relevance of the information for their purposes and obtain appropriate professional medical advice.

2.3 By undertaking the Protocol you enter into a Professional Health Care agreement with our clinic. This does not take the place of any current treatment that you are undergoing with a qualified doctor/specialist.

2.4  You should seek assistance from a health care professional when interpreting these materials and applying them to your individual circumstances. If you have any concerns about your health, consult your general practitioner or specialist health professional.

 

3. The Protocol

3.1.  The Gut Rebalancing Protocol is delivered in phases, except DIY which is delivered in full. Whilst you will receive ALL recipes[1] for each of the phases (Prep, Ph1, Ph2, Maintenance), you will ONLY receive each phases’ guidelines, meals plans and shopping lists on meeting the requirements of each phase e.g. submitting checklists or Personal Health Assessment update and participation in the GRP Support group. This is put in place to protect your health and keep you accountable to the commitment you made. P.S. If you don’t like these rules then please DO NOT join!

3.2  To keep you on track, and accountable to the commitment you have made to your health, you have 19wks (133 days) in which to access each of your End of Phase Reviews. This applies to questions in the GRP Support Group or by submission of updated Personal Health Assessment. 19 wks* (133 days) is calculated from the date of your acceptance of offer and payment.  This time frame allows for onboarding, preparation and even a repeat of phases if required (advised by Natalie). After 19wks*, to receive advice on what to do after each phase you must book and pay for a End of Phase Review. These must be pre-paid.  *Special consideration is given to members who are diligent and stick to the Protocol exactly but need to extend due to long term health condition that needs repeats of phases.

3.3 For those members who have completed all phases and reached the end of Implementation phase (6-mths) with having sent their 6-mth update of Personal Health Assessment – an invitation may be sent to become an Alumni Member  [2] to continue in the GRP support group and receive special Alumni only bonuses. 

3.4 For those members who come to the end of their 6-mth membership and have not reached the end of Implementation phase (6-mths) – an invitation may be sent [3] to re-join the GRP at 50% off the current RRP if re-joining within the time frame offered in your invitation email.

3.5 Should you not access all the benefits of the membership, and your membership expires, then they are lost. It is your responsibility to download materials. Should you wish to re-join the protocol you will have to re-apply by submitting a new Application form (and pay an Assessment Consult fee) and depending on your ‘commitment’ you may be Offered a Place on the GRP at the current pricing with a 10% discount for returning members.

3.6 During the Protocol …

3.6.1  You MUST refrain from taking ANY and ALL supplements, including ANY powders.
3.6.2  You MUST refrain from taking pain killers, antihistamines or any other over-the-counter medications.
3.6.3  If I don’t see enough of an improvement, with just food, at the end of Phase One, you may need to be prescribed Therapeutic Probiotics to assist. You will be set up with a wholesale account to purchase.
3.6.4 Depending on your health condition,  if we don’t see enough progress in Phase 1 you may have to repeat some, or all, of Phase 1 or return back to a phase. Understand this is not done as a punishment but to Transform your Health for the long-term.
3.6.5 You MUST Exercise daily, ONLY light exercise (more discussed in your Guidelines)
3.6.6 Be prepared for this to take up a substantial part of your life for the 56-Days. If you want radical change then you MUST be prepared to give this your all!

[1] If your membership expires and you have not downloaded your materials you will need to pay $30 per e-book to have them sent to you.
[2] We reserve the right to NOT invite a member to become an Alumni member.
[3] We reserve the right to NOT invite a member to become a Subscription member.

 

4. Information Provided on Website

4.1 To the extent permitted by law, we do not make any representations or warranties that any information we provide is reliable, accurate or complete as it is provided to us by members. We make no guarantees of any specific result from use of the Protocol. Individual Results may vary and are not intended to represent or guarantee that you will achieve the same or similar results. Every person has unique experiences, exercise habits, lifestyle habits etc. These results are from clients who have completed the protocol and adhered to it 100%. It may not reflect your experience. However, these results published on the website are meant as a showcase of what the best, most motivated clients have achieved.

4.2 To the extent permitted by law, we are not liable for any loss arising from any action taken or reliance by you on any information or material of the Protocol, in the GRP FB Support group or on the Website.

4.3 We may provide general health, fitness or nutritional information for educational purposes in our group and on our website. This is general information and should not be taken as individualized professional medical advice, diagnosis, treatment or rehabilitation.

4.4 The Website, Natalie Woodman Facebook pages or GRP FB Support Group may contain hyperlinks to other third-party websites. Such links are provided for convenience only and we take no responsibility for the content of any hyperlink.

 

5. Nutritional Information

5.1 Nutritional information provided as part of the Protocol may be taken from sources provided by third parties (research, peer reviewed papers, journals, NUTTAB, FSANZ etc). Before relying on any nutritional information as part of the Protocol, you should carefully evaluate the accuracy, completeness and relevance of this information for your own needs and obtain appropriate expert medical advice relevant to your circumstances. We give no warranty that the Protocol is free from error or suitable for your needs.

5.2 The nutrient composition of foods and ingredients can vary substantially between batches and brands because of a number of factors, including changes in season, changes in formulation, processing practices and ingredient source.

 

6. Recommendations

6.1.   To the extent permitted by law, we are not liable or responsible for any recommendations provided to you as part of the Protocol.

 

7. Injury

7.1 You are responsible for making your own inquiries and agree to seek independent advice from a healthcare professional before acting on any information or material made available to you as part of the Protocol. The Protocol may not be suitable for your health circumstances.

7.2 You agree that you are solely responsible for following the Protocol exactly as prescribed.

7.3 You understand that results that other members have obtained may not be the same for you.

7.4 We are not responsible for any injuries that you may suffer as a result of the Protocol.

7.5 Prior to participating in the Protocol, you must assess all the risks involved, including risks that may be caused by your own acts or omissions, your health condition, and risks that are not known to you or are not readily foreseeable at the time of participating in the Protocol.

7.6 By participating, you are doing so voluntarily and at your own risk. To the extent permitted and required by law, this is a risk warning pursuant to the various civil liability and consumer protection legislation. You assume all risks in connection with your participation in the Protocol.

7.7 You are responsible for purchasing Therapeutic supplements/probiotics as prescribed through our recommended third-party organisation and before taking you will discuss with your health care professional to ascertain any contraindications with your health condition or medications. Such links are provided for convenience only and we take no responsibility for the quality or efficacy of products provided.  Practitioner Only Clinical products can only be supplied following a consultation. There is a strict policy and in line with Professional standards set out by the Ethics and Code of Practice to which, as a Qualified Healthcare Professional practice, our clinic is ethically bound to. Your prescription is valid for 30-days. Please order your entire prescription at once as after 30-days it is taken off your account.

7.8 To the maximum extent permitted by law, we exclude all liability arising from or in connection with any: (1) death; (2) physical or mental injury (including the aggravation, acceleration or recurrence of such an injury); (3) the contraction, aggravation or acceleration of a disease; and (4) the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs by you undertaking the Protocol.

 

8. Mental Health Safety

Whilst the Protocol provides information relating to all aspects of health it does not give advice pertaining to your own specific mental health condition and is in no way an alternative to professional mental health services or qualified professionals. If you have questions about any mental health issue, you should consult your doctor or other professional healthcare provider without delay. The GRP, and Natalie Woodman Clinic, is not a mental health provider, nor does it offer counselling.

During the protocol you will find yourself ‘often’ outside of your comfort zone and will face challenges and frustrations that may cause you angst, therefore it is imperative that you have mental health support structures in place prior to commencing the Protocol. 

Before undertaking the Protocol you agree to, and understand clearly, the following

8.1 You acknowledge that undertaking the Protocol may test your mental health limits.

8.2 You agree to obtain help and assistance when directed to do so by Natalie Woodman Clinic.

8.3 You certify that you have mental health support services in place, that you can easily access, throughout the Protocol.

8.4 You acknowledge that you are, of your own free will, undertaking the Protocol and understand the risks associated.

8.5 You agree that if you begin to feel overwhelmed or unable to meet the demands of the Protocol that you will immediately contact Mental Health Services available to you through your own mental health provider, or if they are unavailable, access free government services or go to your nearest emergency hospital department.

8.6 You agree that if you are having a rough time, you will openly discuss with Natalie Woodman Clinic in a Health Chat or One-on-one consult.

8.7 You agree to obtain relevant professional or specialist advice before taking, or refraining from, any action based on the information provided to you in the Protocol.

 

9. Quality of the Protocol

9.1 You acknowledge that the Protocol may not be error-free or uninterrupted. We do not warrant that any computer files as part of the Protocol will be free of viruses or contamination or destructive features. Receipt of emails, or other communications such as via Facebook from us cannot be guaranteed. However, we will use our best endeavours to provide an alternative form of communication wherever possible.

 

10. Security of Information

10.1 No data transmission can be guaranteed as secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

 

11. Third party products or services

11.1 Members and third parties are not permitted to advertise or promote their products or services, or the products or services of others, on any part of the Website or on Natalie Woodman’s Facebook pages or GRP FB Support Group; without prior written consent from us. If in our opinion you are engaged in advertising, promotion or providing advice to other members of the Protocol, then we reserve the right to suspend or terminate your membership immediately.

 

12. Liability

12.1 We do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with or arising from use of the Protocol including acts, omissions and conduct of any person. Where information is made available to you by third parties, for example via the Natalie Woodman Facebook page or GRP FB Support Group, we do not purport to endorse the contents of that opinion or advice, nor do we guarantee the accuracy or completeness of that content, and we will not accept liability for loss or damage arising from your reliance upon any information obtained through the Protocol. It remains your responsibility to evaluate the accuracy, completeness and usefulness of any such information.

12.2 The Protocol includes general educational materials that is not intended as a substitute or replacement for individual health circumstances.

12.3 To the extent permitted by law, in no event will we (or our employees, agents and subcontractors) be liable to you for indirect, special or incidental, punitive, exemplary or consequential loss, costs, expenses and damages (or any loss of revenue, loss of data, loss of profits or loss of opportunity whether the losses be direct or indirect), suffered or incurred by you and arising out of or in connection with your access to or use of the Protocol; regardless of whether liability is based on any breach of contract, tort (including negligence) or warranty, arises under statute, or any other basis of liability.

12.4 To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms is excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to, at our option:

12.4.1 if the breach relates to goods, replacing, repairing or supplying goods equivalent to, those goods or paying the cost of replacing or repairing them or acquiring equivalent goods; or

12.4.2 if the breach relates to services, re-supplying, or paying the cost of re-supplying, those services.

12.5 To the extent permitted by law, our total liability in respect of all claims in connection with this agreement and the Protocol (whether based in negligence or any other tort, contract, statutory liability or otherwise) will be the total sum of all fees paid or payable by you under this agreement up until and including the date the cause of action accrued.

12.6 The limitation of liability set out in these Terms of Use does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.

 

13. Indemnity

13.1 You agree to indemnify and keep us, our employees, agents and subcontractors, indemnified from and against any claims and all losses, expenses, damages and costs (including reasonable legal fees incurred on a solicitor/client basis) suffered or incurred by us, our employees, agents and subcontractors, or any third party, which arises as a result of your breach of these Terms and Conditions, or Terms of Use.

13.2 You agree to indemnity and hold us, our employees, agents and subcontractors, harmless against all demands, claims, causes of action, interest and costs which we, our employees, agents and subcontractors, may suffer as a result of your negligent actions and omissions.

13.3 You agree to indemnity us and our employees, agents and subcontractors, against all liability for loss, costs, damages, interest and expenses (including all legal costs incurred by us on a full indemnity basis) which may be paid, suffered or incurred by us, our employees, agents and subcontractors, in connection with any proceedings commenced by any person against us in any way relating to your conduct.  Any such amounts will be payable by you on demand by us.

13.4 While every care has been taken in the preparation of this Protocol, Natalie Woodman, cannot accept responsibility for any errors, including those caused by negligence, in the material. You are advised to make your own independent inquiries regarding the accuracy of any information provided on this website.

 

14. Intellectual Property

14.1 Unless otherwise indicated, the Protocol (including but not limited to its content, materials, recipes, text, graphics, logos, icons, sound recordings, video, software and advertisements) is owned and licensed by us.

14.2 We grant you a personal, limited, revocable, non-exclusive and non-transferable licence to access, view, listen to, use the Protocol solely for your personal, non-commercial purposes and only for those purposes. No part of the Protocol may be reproduced, reused, re-transmitted, adapted, published, broadcast or distributed without our prior written permission. You must not;

14.2.1. Share the Protocol, or any part of it, with any other persons.

14.2.2 Publish or post any of the Protocol’s content anywhere e.g. the internet, magazines, radio, other websites or social media pages;

14.2.3 Use the Protocol to describe, market, endorse or promote any goods or services (including but not limited to goods and services such as meal plans and personal training services); and

14.2.4 Register or maintain any social media pages or websites that misrepresent or are reasonably likely to misrepresent any affiliation with, or endorsement by, us or Natalie Woodman.

14.3 Despite anything in the preceding clause, you can share information which is publicly available on the Natalie Woodman Facebook page, so long as in our opinion you do not bring the reputation of Natalie Woodman into disrepute.

14.4 To ensure you have received and accessed information we monitor your use of the Protocol, access to opening emails, podcasts and all protocol information to determine if you are meeting the requirements and/or in breach of these Terms of Use. Such monitoring may include:

14.4.1 the frequency and nature of any downloads, forwards, opening of emails; and

14.4.2 the time of access and IP addresses used to access the Protocol and its information.

14.4.3 We may suspend, limit or terminate your access to the Protocol (at our discretion) if we reasonably suspect, based on the results of such monitoring, that you are in breach of these Terms and Conditions.

 

15. User-Generated Content

15.1 You may post information, photos, content, and/or upload materials pertaining to yourself to the Natalie Woodman Facebook page or GRP FB Support Group (User Content). We have the right, but not the obligation, to monitor and review User Content from time to time and we may, at our sole discretion and without prior notice to you, remove or edit any of your User Content for any reason (or for no reason at all).

15.2 Notwithstanding our right to monitor, review and edit any User Content, we are not obliged to do so. We accept no responsibility or liability for any User Content. In particular, you acknowledge and agree that we do not authorise, condone or endorse any User Content of any other user, and are not responsible for the accuracy, legality or decency of such content. You are solely responsible for verifying the veracity of any claims or statements made in any User Content.

15.3 We are not responsible for how other users may use your User Content. You should take care before posting anything sensitive or personal about yourself to any part of the Natalie Woodman Facebook page that is accessible to the public or other users of the Protocol.

15.4 Some User Content may refer to events or activities that are organised by other users of the Protocol. We are not responsible for organizing these events and activities, and do not authorize or endorse them. You are solely responsible for determining whether to participate in these events and activities, at your own risk.

15.5 You are legally responsible for all User Content you submit.

 

16. Payment, Refunds and Rebates

We go through a lot of time and effort prior to you joining the Protocol to explain in full – during Complimentary Call, Assessment, Terms and Conditions, Message from Natalie etc –  ALL the requirements of the Protocol so you are FULLY AWARE before you even join. If you don’t read the information, that’s on YOU not US. We respect that your time is valuable, and we appreciate that you understand ours is too. And we are a business so charge for our time. Please read VERY carefully BEFORE you join the following information about refunds. 

16.1 Any refund, or rebate offered, as per clauses below will be less the original transaction fees that we incur on receipt of your payment (between 2.5-3% of total received) plus any other associated fees as listed in clauses below.

16.2 After payment and your acceptance of offer during the On-boarding Phase…

16.2.1 If you deem the Protocol is not suitable for you, prior to you receiving Preparation Phase, you must email us hello@nataliewoodman.com and formally pull out of the Protocol, stating you have read this CLAUSE 16.2.1, fully understand and request a refund. Your membership in the GRP Support Group will be terminated immediately on request to pull out of the Protocol. You will be refunded your payment less the original transaction fees that we incur on receipt of your payment (between 2.5-3% of total received) and less a $285 administration fee. You may also be charged for time spent with you in the GRP Support Group and/or review of your Personal Health Assessment which is charged at $320 per hour, or part there-of. Your refund can take 3-5 Business days to be seen in your account.

16.2. 2 If we deem the Protocol is not suitable for you, prior to you receiving Preparation Phase, we may withdraw our offer of place. You will be refunded your payment less the original transaction fees that we incur on receipt of your payment (between 2.5-3% of total received) and less a $285 administration fee. You will also be charged for time spent with you in the GRP Support Group and/or review of your Personal Health Assessment which is charged at $320 per hour, or part there-of. Your refund can take 3-5 Business days to be seen in your account.

16.3 Should you not complete your ‘to do’s’ (join group, post intro & return PHA) within 7-days from us emailing you or you decide to pull out of the GRP prior to receiving Preparation Phase, you will be refunded the amount you paid, less a $285 administration fee, less the original transaction fees that we incur on receipt of your payment (between 2.5-3% of total received) plus time spent with you in the GRP Support Group and/or review of your Personal Health Assessment which is charged at $320 per hour, or part there-of .

16.4 Should you decide to pull out of the GRP, after receiving Preparation Phase and before receiving Phase 1. You must email us hello@nataliewoodman.com and formally pull out of the Protocol, stating you have read this CLAUSE 16.4 and fully understand, and request a refund.  Your membership in the GRP Support Group will be terminated immediately on request to pull out of the Protocol.

16.4.1 For Members who have made Full payment upfront: You will be refunded no more than 20% of the total amount paid.

16.4.2 For Members who have an Installment plan: You will receive no refund. 

16.4.3 For Members who are in DIY you will receive no refund as the entire Protocol is delivered upfront.

16.5 All fees are non-refundable should you withdraw/cancel/pull out of the Gut Rebalancing Protocol after receiving Phase 1 whether you have accessed or downloaded the materials.

16.6 The Protocol, and all its information, is delivered in Phases (unless DIY which is delivered in full) on condition of meeting all requirements, returning Personal Health Assessment Data, Phase checklists, updating and submitting Personal Health Assessment and adherence to Protocol. Phase information is not delivered until requirements are met. You have 6-mths in which to use the Protocol and 19-weeks to access your Phase reviews from purchase date.

16.7 Health Rebates (Australia only) may apply for the One-on-One consultations with Natalie Woodman Clinic for those carrying appropriate levels of cover for Nutrition, and whose Private Health Care provider recognizes. Practitioner only products and Protocol does not usually attract a rebate – however your private health fund may include it. Should you wish to have a receipt provided for such please email us a request.

16.8 Protocol and Subscription members pay full price for Consultations. Consultations are charged for the first 30-minutes, then in increments of 10-minutes after that. Any extra consultation time will be invoiced to you post Consultation and payment is due in full within 7-days of invoice date. Alumni members receive a discount just the Consults but ONLY while remaining as a current (paid) member of the GRP Support Group. Alumni members, whose GRP end date is more than 1 year, will be required to book an Assessment rather than a Consult. Assessments do not attract a discount. 

16.9 Late payment interest of 11% per annum is charged on all payments outstanding after their due date. This includes instalment payments that become overdue after each due date. 

* We refund the total amount less the original transaction fees we incur (see Clause 16.1) We are not liable, and do not cover any fees or charges that your finance institution may apply to your initial transaction or refund.

**We suspend you from the GRP Support Group from the time you request withdrawal. 

 

17. Membership and Subscription

17.1 The person who is undertaking the Protocol is known as ‘You’, ‘Your’, ‘I’, ‘Client’, ‘Patient’, ‘Member’, ‘Main Member’, for the purposes of membership.

17.2 Only current Protocol, GRP Subscription and Alumni Members are able to ask questions in the group – these cannot be of an an intricate ‘health’ or ‘medical’ nature as we cannot give safe and efficacious advice without gathering substantial information through either a Health Chat or Consult. Alumni members questions do NOT include any Protocol repeats and phase reviews. Please contact our office should you wish to restart the Protocol and you will be advised of the special Alumni pricing.

17.3 Members are instructed not to privately message but rather keep all conversations in the group.  This is not only for support, motivation and accountability but also to ensure advice given is not ‘health advice’ that may impact a member’s condition. If someone privately messages you in relation to any aspect of the GRP it is your responsibility to direct them back to the group for the conversation to take place. Of course you can message each other for personal purposes and create friendships. Members found to be private messaging, conducting discussions about posts, members or content, will be immediately suspended from the group and will be required to attend a face to face (in person or virtual) consult to discuss re-entry into the group.

17.4 If you have a question already addressed either in the ‘Guidelines’ or ‘Gut Health Library’ or ‘Podcasts’ or in the ‘GRP FB Support Group’ you will be referred to it in answer to your question. Please don’t think of this as ‘brushing you off” but as part of the educational requirement of the GRP.

17.5 GRP FB Support Group is not a place for you to offer medical advice or receive medical advice. Any such comment(s) will be deleted.

17.6 You understand you are part of a team. Please acknowledge other member’s posts.

17.7 From time to time, you may encounter opinions that are different from yours. Please be respectful. You are not allowed to push your own personal agenda pertaining to religious, animal rights or cultural beliefs. We reserve the right to immediately remove you from the GRP FB Support group if you do so. You will be required to attend a meeting with us to ascertain the suitability of the Protocol for you.

17.8 You may not advertise your products, services, blogs etc. in the GRP FB Support Group, Website or Facebook pages or other Social Media sites of Natalie Woodman.

17.9 You may not take any information, posts etc from the Protocol or GRP FB Support Group for your own business. If you do so, we reserve the right to immediately remove you from the GRP FB Support group. You will be required to attend a meeting with us and we may take legal action against you for copyright infringement.

17.10 You should immediately seek medical attention if there are any unanticipated changes to your physical or mental condition at any time. 

17.11 Information and discussion in the GRP FB Support Group  is not intended to be used as medical advice nor to diagnose, treat, cure or prevent any medical or mental health condition. 

17.12 To help balance the needs, safety, and interests of participants in the GRP FB Support Group it may be necessary to remove content from time to time.

17.13 Before sharing any content INTO the GRP FB Support Group please be sure you have the right to do so. We ask that you respect copyrights, trademarks, and other legal rights.

17.14 You must not share the identity of any other participant in this group to anyone else. Your membership will be immediately terminated if you do so.

17.15 You cannot publish, copy, take a screen shot, share or post any of the protocol’s content or this groups’ information, comments, posts, pictures, discussions etc. anywhere or with anyone. Your membership will be immediately terminated if you do so and we may take legal action against you.

17.16 By undertaking the Protocol, you agree to sharing your story/journey for the purposes of encouraging others to follow the same health journey (marketing and promotion for the Gut Rebalancing Protocol). First name and/or Initials and Age only is used.

17.17 As your period of your membership is nearing expiry, you may be offered the opportunity to either become an Alumni or Subscription member (see Clause 3).

 

18. Subscription Payment and Terms

18.1 Should you subscribe to be an Alumni Member or Subscription Member, after your membership plan expires, you are required to pay a yearly Membership Fee in the amount set out in the Subscription using PayPal or Credit Card method before the expiry date/time (midnight on the ‘last day’).

18.2 Should you not take up this offer in the designated time frame, but decide to join later, you are required to re-join the Protocol from the beginning. Returning members get 50% off the current retail advertised price.

18.3 You must ensure that the nominated credit card or account is able to accept direct debits and have sufficient funds available to pay for the yearly debit date and acknowledges that Natalie Woodman (Mazami Pty Ltd) shall continue to debit Membership Fees under the direct debit authority until you or Natalie Woodman (Mazami Pty Ltd) cancels the direct debit arrangement with your account or credit provider.

18.4 If any payment is rejected we will notify you of this fact;

18.4.1 The rejected payments remain due and payable by you the Member;

18.4.2 An additional administration fee of $15 will be payable for each rejected payment and;

18.4.3 Member membership benefits will be suspended until such time that the payment has been made.

18.5 Natalie Woodman (Mazami Pty Ltd) reserves the right to:

18.5.1 Increase fees payable by members for access to the group. Members will be provided with written notice of the changes at email address provided by the Member. The changes will be effective 30 days from the date of the Notice and the member will have the opportunity to cancel their membership. After a 30-day notification period, the member automatically authorizes Natalie Woodman (Mazami Pty Ltd) to direct debit new amount from the member’s account on the next renewal, and not before.

18.5.2 Cancel your membership at any time without notice. If we do this we will refund the ENTIRE amount you paid, even if you have used a portion of your membership.

18.6 During the term of the subscription your membership entitles you to access to the GRP FB Support Group, Gut Health Library and Podcasts.

18.7 Membership is not transferable, nor can you share with any other person.

18.8 You may terminate this Contract anytime before your next payment is due without penalty. You will be removed from the GRP FB Support Group on the date that the next payment would have been due.

18.9 If you decide to terminate your membership you do not receive a pro-rata refund. 

18.10 You breach this membership/subscription contract if:

18.10.1 You fail to pay any amounts owing under this Contract on the due date for payment and the amount remains unpaid for a period of 7 days;

18.10.2 You are or become bankrupt; or

18.10.3 You breach any other terms or conditions of this Contract, or Terms of Use herein, and this breach is not rectified within 14 days.

18.11 The terms and conditions herein also apply to Alumni members.

18.12 If you breach the Contract, or the Terms of Use and Terms and Conditions herein,  Natalie Woodman (Mazami Pty Ltd). may do any one or more of the following:

18.12.1 Remove you from the GRP FB Support Group, Gut Health Library and Podcasts for a period of up to 14 days until the breach is rectified;

18.12.2 Terminate this Contract by serving written notice on the you and blocking you from the GRP FB Support Group, Gut Health Library and Podcasts

18.12.3 Proceed with legal action to recover outstanding payments, or invoices unpaid.

18.13 Current GRP Members, Subscription & Alumni memberships includes a 50% off ticket (subject to booking & availability) to in-clinic workshops and talks. These conditions are put in place to be able to grant all members the opportunity to attend events as well as to cater for numbers.

18.13.1 Member only tickets are limited and released on Eventbrite and members MUST obtain a ticket to attend an event.

18.13.2 If Member only tickets are SOLD OUT, you have the option of purchasing a General admission ticket at the price advertised. 

18.14.3 You cannot turn up to a workshop/talk without a ticket. Turning you away, makes it awkward, so please abide by the rules.

18.13.4 Only ONE Member only ticket per GRP member. 

18.13.4 Member ONLY for CURRENT paying members, you cannot obtain a Member ticket for anyone else. 

18.13.5 If you obtain a Member only ticket and then unable to make it you need to advertise your Member only ticket in the GRP Support Group for another member to take (first in gets it) at least 24-hrs BEFORE the event.

18.14.6 If you do not turn up to the event, without 24-hrs notice and advertising your ticket, then you will be invoiced for the remaining amount of the ticket (advertised price General Admission). Non-payment will result in being removed from the GRP Support Group, and being banned from future events, until the invoice is paid

18.14.7 If you miss out on a Member only ticket you can purchase a General Admission ticket and (depending on whether it is a talk or workshop) receive a 30% rebate after you attend the event. The rebate is only for you and does not apply to any extra tickets for others that you may purchase.

18.14.8 If there are not enough participants registered for an event (workshop/talk) it may be cancelled. We always carefully weigh up the cost/benefit ratio prior to cancelling any event but please understand that we cannot hold events that cost us too much.

 

19. Fair Usage Policy

19.1 Our Fair Use Policy applies to Services which are stated to be subject to the Fair Use and Unreasonable Use Policy for GRP FB Support Group Membership.

19.2 We reserve the right to vary the terms of this Fair Use and Unreasonable Use Policy from time to time.

19.3 It is unreasonable use of a Fair Use Service where your use of the service is reasonably considered by us to be fraudulent; involve a non-ordinary use; cause significant congestion, menace other users, harass or injure any member, usage in connection with an infringement or committing an offence against any law, standard or code or disrupt use or cause concern for other members.

19.4 If we reasonably consider your use of the Fair Use Services is unreasonable, we may, at our sole discretion, without telling you before we do so; suspend or limit the Service (or any feature of it) and/or terminate the service in accordance with our Agreement with you.

 

20. Foreseeable injury, risks and non-compliance

20.1 Natalie Woodman’s Clinic has a duty of care to protect you from foreseeable injury arising from your course of action with the Protocol a disclosed by you either through the GRP FB Support Group, by email, or during an appointment.  

20.2 The clinic has an obligation to ensure that you are taking every measure to ensure you are not harming yourself, worsening a condition and taking undue risks to your health.  As such we may instruct you to stop the Protocol immediately until a consultation can determine the best way forward. Should you decline a consultation, and we determine you are taking undue risks we may suspend or terminate your membership immediately without notice.

20.3 The clinic is also required under occupational health and safety law to provide and maintain an environment that is safe and without risks to your health and the health, safety and welfare of other members.

20.4 By undertaking the Protocol, you agree to be personally bound by the Terms of Use.

 

21. Suspension 

21.1 We may suspend or terminate your membership, without notice, if you do not adhere to the Terms of Use herein.

 

22. Variation

22.1 You agree to be bound by the latest version of the Terms of Use. We may vary, amend or add to these Terms of Use at any time.

 

23. Privacy Policy and Personal Information Collection Notice

23.1. In registering for access or using the Protocol, or any services provided by Natalie Woodman, the Clinic, or Natalie Woodman Website, you may be required to give us certain personal information in which you have certain rights. Personal information relating to you which we collect, use and disclose may include sensitive information, such as information about your health, your details related to how you pay for our services, your age, height and weight. 

23.2 Natalie Woodman’s Clinic policies protect your privacy and personal information and complies with all state and federal legislation and National Privacy Principles contained in the Commonwealth Privacy Act. The clinic may, from time to time, review and update this Privacy Policy to take account of new laws and technology. As part of the Clinic providing health services to you, and entering into a patient/health professional relationship with Natalie Woodman, it is essential to collect and record both your personal and health information. With consent, the Clinic will collect, use and disclose this information for the following purposes:

23.2.1 Case Management.

23.2.2 Quality assurance, complaint-handling planning and accreditation compliance.

23.2.3 Management, funding and monitoring of our health service.

23.2.4 Referral to another health care provider.

23.2.5 To meet our obligations of notification to our insurers.

22.2.6 To prevent or lessen a serious threat to an individual’s life, health or safety.

23.2.7 In response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of Australia when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.

23.2.8 When we have a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorized use of our protocols and treatment plans, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or products), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm.

23.2.9 Anyone you authorise the Clinic to disclose information to (requested in writing).

23.3 We collect information, content and communications and other information you provide us when you access the clinic’s information, products and services. Due to the volume of information (patient files, emails, correspondence) we are required to store, the clinic uses an external secure and private server. We use a secure email service to provide the Protocol and treatment plans and when emailing you your IP address is stored. We use the information we have to verify your account and activity, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of our service, and promote safety and security. For example, we use data we have to investigate suspicious activity or violations of our copyrighted material(s). We don’t sell any of your information to anyone, and we never will.

23.4 You have the right to check what information we hold about you. Under the Commonwealth Privacy Act and the Health Records and Information Privacy Act, an individual has the right to obtain access to any personal information which the Clinic holds about them and to advise the Clinic of any perceived inaccuracy. There are some exceptions to this right set out in the applicable legislation. To make a request to access any information the Clinic holds about you, please contact the Clinic in writing. The Clinic will require you to verify your identity and specify what information you require. 

23.5 We collect, use and disclose your personal information for the reasons set out in our Privacy Policy. We usually disclose personal information that we collect on a confidential basis to our contractors and service providers (including financial service providers) so that they can provide services to us (so that we may provide services to you). Unless you ask us not to, we may also use your personal information to send updated information and other promotional material to you.

23.6 We collect, hold and use your personal information for a number of purposes, including to assist us in providing the Protocol to you and to give you the best possible service; contact you or respond to your queries; display, update and maintain the content on the Website; send information about future events, regular email communications or newsletters (both electronic and hardcopy) outlining news, services or events; advertise our services and the Protocol (however, we will seek your consent before we use your photograph publicly for this purpose); for our internal administrative, marketing and planning requirements; to compile and report statistics.

23.7 You consent to your personal information being used and/or disclosed for any reasons given to you by us (at the time of collection) in relation to the use and disclosure of your personal information, including the reasons set out in our Privacy Policy. You also consent to us using and disclosing information about your age, name, height and weight for the purposes of displaying your User Content, publicly profiling your results on the Website, the Natalie Woodman Facebook page or Social Media accounts, displaying the results of competitions, promoting the service and encouraging other members as well as to financial service providers to allow processing of your payments.  

23.8 You irrevocably authorise us to use your results, voice, materials, name, age or likeness for future promotional materials, print, online and/or in any other format.

23.9 The Privacy Policy document contains information about how you may access personal information that we hold about you, and how you may notify us about a breach of the privacy laws.

23.10 We will NEVER give or sell any personal information to a third party.

23.11 Payments for your order are processed through PayPal so we do not have access to your financial information. All financial information is securely held by PayPal.

 

24. Facebook – GRP Support Group

24. 1 The GRP support group is an essential part of the Protocol. It is an expectation that all members visit the group on a daily basis. Participation is key to the success of the Protocol. Facebook is used for this platform for a number of reasons…

24.1.1 It is an extremely cost-effective way for you to have health advice at your fingertips 24/7.

24.1.2 It provides you the opportunity to receive immediate feedback rather than waiting 2-3 weeks for an appointment.

24.1.3 It provides a dedicated channel to communicate and educate. Rather than in a clinical practice where visits may only be every 2-3mths.

24.1.4 It is an excellent format for you to connect with others on the same journey.

24.1.5 It allows you to share your journey and get immediate feedback and support.

24.1.6 Focuses attention ON the Protocol which is about education, learning, adapting to change.

24.1.7 Provides an opportunity for Live Q&A’s so you can get real-time answers to your questions.

24.1.8 The ‘instant’ aspect allows the sharing of research and information that is relevant to your health.

24.1.9 It allows visible participation which is vital to your learning, accountability and the support you need for the Protocol to work.

 

25. Severance & Termination

245.1 We may in our sole and absolute discretion refuse registration or suspend or terminate the Protocol at any time and for any reason.

25.2 If a provision of these terms is void, illegal or unenforceable, it may be severed without affecting the enforceability of the other terms.

 

26. Survival

26.1 The terms underneath the following headings survive the termination and expiry of this agreement: “limitation of liability”, “indemnity”, intellectual property” and “user-generated content”.

 

27. Governing Law & Jurisdiction

27.1 This Agreement is governed by the law of the Western Australia, Australia, and you and us submit to the non-exclusive jurisdiction of the courts of that State.

 

28. Dispute Resolution

28.1 If a dispute arises out of, or relates to the Terms of Use of the Protocol (including any dispute as to breach, cancellation, suspension or termination of the Terms of Use/Terms and Conditions of the Protocol or as to any claim in tort, in equity or pursuant to any statute) , neither party may commence any court or arbitration proceedings relating to the dispute unless they have followed the steps outlined herein (except where either party may seek urgent interlocutory relief). This does not apply to non-payment of invoices or installments.

28.2 The party claiming that a dispute has arisen under or in relation to the Terms of Use or Protocol must give written notice to the other party specifying the nature of the dispute.

28.3 On receipt of the notice referred to that clause by that party, both parties must endeavour to other resolve the dispute expeditiously using informal dispute resolution techniques such as mediation, expert evaluation, or determination or similar techniques agreed by them.

28.4 If the parties do not agree within seven days of receipt of the notice (or such further period as agreed in writing by them) as to:

28.4.1 The dispute resolution technique and procedures to be adopted;

28.4.2 The timetable for all steps in those procedures; and

28.4.3 The selection and compensation of the independent person required for such technique, then they must mediate the dispute in accordance with the mediation rules of the recognised professional association for solicitors in the State of Western Australia.

28.5 The president of this professional association or the president’s nominee will select the mediator and determine the mediator’s remuneration.

28.6 If the mediation referred to above is not completed within four weeks of reference to a mediator either party may commence any court or arbitration proceedings relating to the dispute as they see fit.

28.7 The costs of the mediation will be borne equally by the parties.

28.8 The costs of non-payment of invoice or installments, and measures to collect, will be borne by you.

 

29. General

29.1 These Terms of Use constitute the entire agreement between you and us and governs your use of the Protocol and supersedes any prior version of these Terms of Use between you and us with respect to the Protocol.

29.2 Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver or relinquishment to any extent of our right to assert or rely upon any such provision or right in that or any other instance, and the same shall be and remain in full force and effect.

29.3 In these Terms of Use references to the parties is to be read as references to or including, as appropriate, their respective successors, transferees and assigns as well as employees, partners, agents and related bodies corporate.

29.4 If a provision, or part of a provision, of these Terms of Use are void or voidable that provision is servable, and the remainder of this Agreement has full fare and effect.

29.5 You must not assign any of your obligations under the Terms of Use without our prior written approval. We may assign our obligations under the Terms of Use without prior notice to you.