Prior to working with Natalie Woodman and undertaking the Gut Rebalancing Protocol or Membership Subscription – YOU certify that you have read, understood and will comply with our Terms and Conditions.
By undertaking the Gut Rebalancing Protocol or Membership Subscription YOU certify that you have read, understood and will comply with our Terms and Conditions.
Terms and Conditions for the ‘Gut Rebalancing Protocol’ Online and Face-to-Face, Group Membership and working with Natalie Woodman (Clinic)
1. Terms and Conditions of use
1.4 By clicking “I accept” you agree to pay for the Protocol at the rate and in the manner specified on the Website as amended from time to time. All prices are in Australian Dollars (AUD) and are inclusive of GST.
1.5.1. If you won a place on the Protocol, you are still bound by these conditions based on your Checking the box to agree on your Confidential Health Summary.. I certify the information I have provided on and in connection with this form is true, accurate and complete. I have read and agree to the Terms and Conditions and understand that this document will be kept on file.
1.5.2. If you won a place on the Protocol and you decide to withdraw from the Protocol you agree to have a health chat or one-on-one Consult with Natalie within 7-days of you notifying us to discuss and work on a plan so you can continue.
1.5.3. If you won a place on the Protocol, and decide not book a health chat or one-on-one consult as requested or decide to withdraw from the Protocol, you will be invoiced for the part of the Protocol used. Phase 1 only = $997, plus Phase 2 = $1194. You will be sent an invoice that is payable within 7 days of invoice date.
1.6 By undertaking the Protocol you understand that it is not a diet, nor just a set of recipes/meal plans, it is a medically supervised program which uses the recipes as part of the tool kit. It involves careful monitoring of your condition and personalized and precise adjustments to ensure your improvements in your health. As such you agree to follow the Protocol to the letter, check-in to the Virtual Clinic 2-3 times a week and update your health status when the ‘Time for an Update’ Post is posted (or more if requested).
1.7 Members agree to the participation requirements of the Protocol and the GRP Virtual Clinic which includes a minimum check in 3 times a week* and posting a response in the ‘Time For A Progress Update’ post in the group within 48-hrs of the post going live to in the GRP Virtual Clinic. Failure to do so may result in Clauses 15, 19 or 20 (and sub-clauses) being enforced without notice. You understand that all communications are in the GRP Virtual Clinic and that no responses are given through other communication mediums. Other communications are not deemed as confidential and may be used in the GRP Virtual Clinic group to clarify treatment/strategy/advice for case management.
*As a Protocol Member, checking in every couple of days is a requirement (compulsory). The GRP Virtual Clinic is monitored and your attendance, viewing of posts and participation is monitored. You are required to do ATTEND i.e. actively participate in the Virtual Clinic at least 2-3 times a week. If you are unable to ATTEND the Virtual Clinic (for any reason) it is essential you POST in the Virtual Clinic explaining why. Just not turning up is unacceptable and may result in Clauses 15, 19 or 20 (and sub-clauses) being enforced without notice.
It is your RESPONSIBILITY (and is compulsory) to…
- Provide a progress update when you see the ‘TIME FOR AN UPDATE’ post within 48hrs of post
- Compulsory LIKE or COMMENT on ALL Natalie’s Posts
- A LIKE and optional COMMENT on other members posts… Show your support & connect
- Share your journey… the good, bad and the ugly 😉
- Participate and Initiate discussions
- Post your food pics, as many as you wish
- Share tips, ideas and strategies of your own
- Respond to Quiz Time
- Respond to messages sent to you within 72hrs
- Ask questions
1.8 Members agree to the keep their scheduled appointments and adhere to Treatment advice. Failure to do so may result in Clause 15.10 being enforced without notice.
1.9 You agree to meet requests for a health chat or one-on-one consultation when prescribed or seek immediate medical assistance. Medical certificate from doctor to be supplied on request. If advice provided by another health professional does not fall into the Protocol guidelines you agree to a health chat or schedule a one-on-one consultation with Natalie Woodman Clinic to discuss a strategy on how to move forward within 7-days of the date of medical assistance/appointment/results. Note: Natalie Woodman Clinic works with many health professionals in a multi-disciplinary approach to patient care.
1.10 You agree to purchase prescribed Therapeutic supplements/probiotics through our third-party nominated providers to ensure quality of product.
1.11 You agree to take any prescribed Therapeutic supplements/probiotics as indicated and understand that they are for you and you only and must not be shared.
1.13 You certify that the information you provided on your Confidential Health Summary is true, accurate and complete and that you have divulged all medical conditions, current and past including medications. If, during the course of the Protocol, it is discovered that you have omitted or provided false information your membership in the Protocol will be immediately suspended. Before re-instating your membership (the Protocol) you will be required to attend a one-on-one consultation, provide up to date medical information from your doctor/specialist and then it will be determined if, and how, we can proceed.
1.14 During the Protocol should your health condition change or you are advised by another health professional to add, change or stop medications/drugs/supplements you must notify us immediately either through the GRP Virtual Clinic or in a one-on-one consult and provide all the medical information relating to your health condition. If it is deemed that the advice/treatment or medications/drugs/supplements are incompatible or unsafe with the Protocol, you agree to schedule a health chat or one-on-one consultation with the clinic to discuss a strategy on how to move forward. You must have this appointment within 7-days of notifying us or us notifying you. Failure to do so may result in us implementing a suspension as per Clause 20.
1.14.1 Once you notify us of a change in your health condition from another health professional and you decide not to proceed with that treatment plan/advice/strategy implemented by them, we require a letter from your health professional outlining that you will not be proceeding with their recommendations within 7-days of notifying us. You will also need to schedule a one-on-one consult with the clinic, within 7-days of notifying us to discuss a strategy on how to move forward. Failure to do so may result in us implementing a suspension as per Clause 20.
1.15 During the Protocol should you seek, or undertake, treatment from another health professional you must notify us immediately either through the GRP Virtual Clinic or in health chat or one-on-one consult. If it is deemed that the advice/treatment or medications/drugs/supplements are incompatible or unsafe with the Protocol, you agree to schedule a one-on-one consultation with the clinic to discuss a strategy on how to move forward. You must have this appointment within 7-days of notifying us. Failure to do so may result in us implementing Clause 20.
1.16 During the Protocol if you take it upon yourself to self-medicate with medications/drugs/supplements/products that are deemed by us to be incompatible or unsafe with the Protocol, you agree to schedule a health chat or one-on-one consultation with the clinic to discuss a strategy on how to move forward. You must schedule this appointment within 3-days of notifying us. Failure to do so may result in us implementing Clause 20.
1.17 By undertaking the Protocol you enter into a client (patient) – health professional relationship with Natalie Woodman Clinic and Natalie Woodman (Naturopath/Holistic Nutritionist). You have knowingly sought Natalie Woodman’s health services and Natalie Woodman accepted you as a patient based on the information you provided in your Confidential Health Summary prior to undertaking the Protocol and agreeing to all the clauses in the Terms and Conditions herein.
1.18 As described in Clause 15, if you do not (1) Join the Group and Post an Introduction and (2) Fill out (in full) and return you Personal Health Assessment in the time stipulated in your ‘Essentials to Get Done’ Welcome email, your Offer of Place for the Protocol will be withdrawn without notice and we will proceed with Clause 15.5. It is your responsibility to read and comply with all instructions given during the Protocol.
2. Seek advice from Medical Professional
2.1 By clicking “I accept” you warrant that before beginning the Protocol you have consulted with your health care professional to ensure that you are mindful of your current health, any restrictions that are appropriate for you, and that you are satisfied that the Protocol is suitable for you. You should immediately seek medical attention if there are any unanticipated changes to your physical/mental condition at any time and should not wait for an answer from us concerning questions related to your condition. You are required as per 1.15 and 1.16 to advise us this.
2.2. No information contained in the Protocol is intended to be used in place of medical advice and the Protocol is not intended to be used to diagnose, treat, cure or prevent any medical or mental health conditions. Before relying on any information in the Protocol, you should carefully evaluate the accuracy and relevance of the information for their purposes and obtain appropriate professional medical advice.
2.3 By clicking “I accept” you agree to consult a qualified medical professional if you have any questions concerning your medical condition or any injury.
3. The Protocol
3.1. The Gut Rebalancing Protocol will be delivered to you as described in your membership plan, guidelines (T&C’s within) and on meeting the requirements of each phase.
4. Information Provided on Website
4.1 To the extent permitted by law, we do not make any representations or warranties that any information we provide is reliable, accurate or complete as it is provided to us by members. We make no guarantees of any specific result from use of the Protocol. Individual Results may vary and are not intended to represent or guarantee that you will achieve the same or similar results. Every person has unique experiences, exercise habits, lifestyle habits etc. These results are from clients who have completed the protocol and adhered to it 100%. It may not reflect your experience. However, these results published on the website are meant as a showcase of what the best, most motivated clients have achieved.
4.2 To the extent permitted by law, we are not liable for any loss arising from any action taken or reliance by you on any information or material of the Protocol, in the GRP Virtual Clinic or on the Website.
4.3 We may provide general health, fitness or nutritional information for educational purposes in our group and on our website. This is general information and should not be taken as individualised professional medical advice, diagnosis, treatment or rehabilitation.
4.4 The Website, Natalie Woodman Facebook pages or GRP Virtual Clinic may contain hyperlinks to other third-party websites. Such links are provided for convenience only and we take no responsibility for the content of any hyperlink.
5. Nutritional Information
5.1 Nutritional information provided as part of the Protocol may be taken from sources provided by third parties (research, peer reviewed papers, journals, NUTTAB, FSANZ etc). Before relying on any nutritional information as part of the Protocol, you should carefully evaluate the accuracy, completeness and relevance of this information for your own needs and obtain appropriate expert medical advice relevant to your circumstances. We give no warranty that the Protocol is free from error or suitable for your needs.
5.2 The nutrient composition of foods and ingredients can vary substantially between batches and brands because of a number of factors, including changes in season, changes in formulation, processing practices and ingredient source.
6.1. To the extent permitted by law, we are not liable or responsible for any recommendations provided to you as part of the Protocol.
7.1 You are responsible for making your own inquiries and agree to seek independent advice from a healthcare professional before acting on any information or material made available to you as part of the Protocol. The Protocol may not be suitable for your health circumstances.
7.2 You agree that you are solely responsible for following (or not following) the Protocol.
7.3 You agree that if other family members/partners undertake to eat the foods on the Protocol we are not responsible for any injuries they sustain, and they must seek independent medical advice before doing so.
7.4 We are not responsible for any injuries that you may suffer as a result of the Protocol.
7.5 Prior to participating in the Protocol, you must assess all the risks involved, including risks that may be caused by your own acts or omissions, your health condition, and risks that are not known to you or are not readily foreseeable at the time of participating in the Protocol.
7.6 By participating, you are doing so voluntarily and at your own risk. To the extent permitted and required by law, this is a risk warning pursuant to the various civil liability and consumer protection legislation. You assume all risks in connection with your participation in the Protocol.
7.7 You are responsible for purchasing Therapeutic supplements/probiotics as prescribed through our recommended third-party organisation and before taking you will discuss with your health care professional to ascertain any contraindications with your health condition or medications. Such links are provided for convenience only and we take no responsibility for the quality or efficacy of products provided.
7.8 To the maximum extent permitted by law, we exclude all liability arising from or in connection with any: (1) death; (2) physical or mental injury (including the aggravation, acceleration or recurrence of such an injury); (3) the contraction, aggravation or acceleration of a disease; and (4) the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs by you undertaking the Protocol.
8. Quality of the Protocol
8.1 You can contact us anytime through the GRP Virtual Clinic with any questions, concerns or thoughts during the Protocol. We will use our best endeavours to respond to your questions, concerns or thoughts within a 48-hr time frame. If you need immediate administrative assistance please contact the clinic at email@example.com.
8.2 You acknowledge that the Protocol may not be error-free or uninterrupted. We do not warrant that any computer files as part of the Protocol will be free of viruses or contamination or destructive features. Receipt of emails, or other communications such as via Facebook from us cannot be guaranteed. However, we will use our best endeavours to provide an alternative form of communication wherever possible.
9. Security of Information
9.1 No data transmission can be guaranteed as secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.
10. Third party products or services
10.1 Members and third parties are not permitted to advertise or promote their products or services, or the products or services of others, on any part of the Website or on Natalie Woodman’s Facebook pages or GRP Virtual Clinic; without prior written consent from us. If in our opinion you are engaged in advertising, promotion or providing advice to other members of the Protocol, then we reserve the right to suspend or terminate any member from participating in the Protocol.
11.1 We do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with or arising from use of the Protocol including acts, omissions and conduct of any person. Where information is made available to you by third parties, for example via the Natalie Woodman Facebook page or GRP Virtual Clinic, we do not purport to endorse the contents of that opinion or advice, nor do we guarantee the accuracy or completeness of that content, and we will not accept liability for loss or damage arising from your reliance upon any information obtained through the Protocol. It remains your responsibility to evaluate the accuracy, completeness and usefulness of any such information.
11.2 The Protocol includes general educational materials that is not intended as a substitute or replacement for individual health circumstances.
11.3 To the extent permitted by law, in no event will we (or our employees, agents and subcontractors) be liable to you for indirect, special or incidental, punitive, exemplary or consequential loss, costs, expenses and damages (or any loss of revenue, loss of data, loss of profits or loss of opportunity whether the losses be direct or indirect), suffered or incurred by you and arising out of or in connection with your access to or use of the Protocol; regardless of whether liability is based on any breach of contract, tort (including negligence) or warranty, arises under statute, or any other basis of liability.
11.4 To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms is excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to, at our option:
11.4.1 if the breach relates to goods, replacing, repairing or supplying goods equivalent to, those goods or paying the cost of replacing or repairing them or acquiring equivalent goods; or
11.4.2 if the breach relates to services, re-supplying, or paying the cost of re-supplying, those services.
11.5 To the extent permitted by law, our total liability in respect of all claims in connection with this agreement and the Protocol (whether based in negligence or any other tort, contract, statutory liability or otherwise) will be the total sum of all fees paid or payable by you under this agreement up until and including the date the cause of action accrued.
12.2 You agree to indemnity and hold us, our employees, agents and subcontractors, harmless against all demands, claims, causes of action, interest and costs which we, our employees, agents and subcontractors, may suffer as a result of your negligent actions and omissions.
12.3 You agree to indemnity us and our employees, agents and subcontractors, against all liability for loss, costs, damages, interest and expenses (including all legal costs incurred by us on a full indemnity basis) which may be paid, suffered or incurred by us, our employees, agents and subcontractors, in connection with any proceedings commenced by any person against us in any way relating to your conduct. Any such amounts will be payable by you on demand by us.
13. Intellectual Property
13.1 Unless otherwise indicated, the Protocol (including but not limited to its content, materials, recipes, text, graphics, logos, icons, sound recordings, video, software and advertisements) is owned or licensed by us.
13.1 We grant you a personal, limited, revocable, non-exclusive and non-transferable licence to access, view, listen to, use the Protocol solely for your personal, non-commercial purposes and only for those purposes. No part of the Protocol may be reproduced, reused, re-transmitted, adapted, published, broadcast or distributed without our prior written permission. You must not:
13.1.1 Share the Protocol, or any part of it, with any other persons;
13.1.2 Publish or post any of the Protocol’s content anywhere e.g. the internet, magazines, radio, other websites or social media pages;
13.1.3 Use the Protocol to describe, market, endorse or promote any goods or services (including but not limited to goods and services such as meal plans and personal training services); and
13.1.4 Register or maintain any social media pages or websites that misrepresent or are reasonably likely to misrepresent any affiliation with, or endorsement by, us or Natalie Woodman.
13.2 Despite anything in the preceding clause, you can share information which is publicly available on the Natalie Woodman Facebook page, so long as in our opinion you do not bring the reputation of Natalie Woodman into disrepute.
13.3.1 the frequency and nature of any downloads, forwards, opening of emails; and
13.3.2 the time of access and IP addresses used to access the Protocol and its information.
13.3.3 We may suspend, limit or terminate your access to the Protocol (at our discretion) if we reasonably suspect, based on the results of such monitoring, that you are in breach of these Terms and Conditions.
14. User-Generated Content
14.1 You may post information, photos, content, and/or upload materials to the Natalie Woodman Facebook page or GRP Virtual Clinic (User Content). We have the right, but not the obligation, to monitor and review User Content from time to time and we may, at our sole discretion and without prior notice to you, remove or edit any of your User Content for any reason (or for no reason at all).
14.2 Notwithstanding our right to monitor, review and edit any User Content, we are not obliged to do so. We accept no responsibility or liability for any User Content. In particular, you acknowledge and agree that we do not authorise, condone or endorse any User Content of any other user, and are not responsible for the accuracy, legality or decency of such content. You are solely responsible for verifying the veracity of any claims or statements made in any User Content.
14.3 We are not responsible for how other users may use your User Content. You should take care before posting anything sensitive or personal about yourself to any part of the Natalie Woodman Facebook page that is accessible to the public or other users of the Protocol.
14.4 Some User Content may refer to events or activities that are organised by other users of the Protocol. We are not responsible for organizing these events and activities, and do not authorize or endorse them. You are solely responsible for determining whether to participate in these events and activities, at your own risk.
14.5 You are legally responsible for all User Content you submit.
15. Payment, Refunds and Rebates
15.1 Orders for participation in the Gut Rebalancing Protocol, Online or Face-to-Face, are subject to an Offer of Place by us based on the Confidential Health Summary information provided to us from you.
15.2 Acceptance (or rejection) of an order will be notified to you as part of the application procedure.
15.3 Acceptance and entry into the Protocol for all Members is subject to (1) Joining the Group and Posting an Introduction and (2) filling out (in full) the Personal Health Assessment and returning in the time stipulated in the Welcome email.
15.4 If parameters (1) and (2) Clause 15.4 are not completed in the specified time your Offer of Place for the Protocol will be withdrawn. We do not notify you of your withdrawal, the onus is on you to be vigilant in doing (1) and (2) of Clause 15.4 done before the deadline. After the deadline you will be removed from the group (should you have joined) without notice and you will be refunded the cost of the Protocol less a $125 (per person) Administration Fee and any other Fees that are deducted or charged by Paypal or Credit Card suppliers.
15.5 All fees are non-refundable should you withdraw/cancel/suspend your membership.
15.5.1 If you have won your place on the Protocol you are required to pay for the used portion of the Protocol should you withdraw or not adhere to the T&C’s herein.
15.5.2. If you are on an installment plan, all remaining installments are still due.
15.6 Any unused portion of the Protocol is not delivered if you suspend/withdraw/cancel your membership as the Protocol requires clinical supervision and regular monitoring of your condition so that personalized and precise adjustments can be given on up-to-date comprehensive-health information you provide. This is done to ensure the delivery of safe and efficacious treatment and to make sure you are not harming yourself, worsening a condition or taking undue risks to your health.
15.7 The Protocol, and all its information and podcasts, is delivered in Phases on condition of meeting all requirements for participation, appointments and adherence to protocol, Terms herein and taking note of Clauses 1 and Clause 19 (and sub-clauses) and progress made. We may at our own discretion cease delivering the protocol immediately if we determine you are at risk and may enforce Clause 15, 19 or 20 and its sub-clauses.
15.10 Health Rebates (Australia only) are valid for the One-on-One consultation component of the Protocol and is only for those carrying appropriate levels of cover. Practitioner only products and online Protocol, or any program, does not usually attract a rebate – however your personal private coverage may include it. Should you wish to have a receipt provided for such please email us a request.
16. Membership and Subscription
16.1 The person who purchased the Protocol and submitted the Confidential Health Summary is entitled to join GRP Virtual Clinic is known as ‘You’, ‘Your’, ‘I’, ‘Client’, ‘Patient’, ‘Member’, ‘Main Member’, for the purposes of membership and subscriptions.
16.2 The main member may invite and ‘add’ one other person to join the group. This person must reside with the Main Member and supporting you. This person is referred to as the ‘Guest member’. Guest members agree to all the terms and conditions herein.
16.3 Only Main Members are able to ask a question in the group unless the Guest Member purchases a separate ‘add-on’ membership for the term of the Protocol.
16.4 Guest Members may only like or comment on a post. Guest Members may not offer any medical advice nor post.
16.5 Only the main member is entitled to ask Nutritional or Naturopathic health questions for themselves. We do not respond to questions about other people’s health concerns or issues.
16.7 Only Main Members are entitled to Membership Plan Inclusions. If Guest members wish to arrange a consultation they do not receive a discount unless they have bought an add-on membership. If not, they must pay full price for all consultations and any prescribed products on their own account. They are not able use the main members account.
16.8 If you have a question that you feel unable to ask in the GRP Virtual Clinic, please make an appointment for a One-on-One consult. Questions received through text, messenger, email, telephone or any other medium will not be answered nor acknowledged, even if urgent. If you have an urgent question or medical emergency, you should seek immediate medical advice and not wait.
16.9 If your questions require further medical investigation and questioning of a private or sensitive nature, we will ask you to make an appointment or refer you to seek medical advice/attention.
16.10 If you have a question already addressed either in the ‘Guidelines’ or ‘FAQ’ (in Files) or in the GRP Virtual Clinic you will be referred to it in answer to your question.
16.11 The GRP Virtual Clinic is not a place for you to offer medical advice.
16.12 You understand you are part of a team. Please acknowledge other member’s posts.
16.13 From time to time, you may encounter opinions that are different from yours. Please be respectful.
16.14 You may not advertise your products, services, blogs etc. in the GRP Virtual Clinic, Website or Facebook pages or other Social Media sites of Natalie Woodman.
16.15 You should immediately seek medical attention if there are any unanticipated changes to your physical or mental condition at any time. You are to notify us if there are changes to your condition/medication or you start working with another health professional – see Clauses 1 and 19 (and sub-clauses).
16.16 Information and discussion in the GRP Virtual Clinic to other members is not intended to be used as medical advice nor to diagnose, treat, cure or prevent any medical or mental health condition for you.
16.17 To help balance the needs, safety, and interests of participants in the GRP Virtual Clinic it may be necessary to remove content from time to time.
16.18 Before sharing any content in the GRP Virtual Clinic please be sure you have the right to do so. We ask that you respect copyrights, trademarks, and other legal rights.
16.19 You must not share the identity of any other participant in this group to anyone else. Your membership will be immediately terminated if you do so.
16.20 You cannot publish, copy, take a screen shot, share or post any of the protocol’s content or this groups’ information, comments, posts, pictures, discussions etc. anywhere or with anyone. Your membership will be immediately terminated if you do so and we may take legal action against you.
16.21 By undertaking the Protocol, you agree to sharing your story/journey for the purposes of encouraging others to follow the same health journey (marketing and promotion for the Gut Rebalancing Protocol). First name and/or Initials and Age only is used.
16.22 As the period of your membership is nearing expiry you will be offered a continuing subscription membership in the GRP Virtual Clinic. If you have delayed your start, repeated part or all of a phase, you are required to extend your membership so that your condition can be monitored throughout. Should you decide not to continue your membership you will not receive the remainder of the Protocol, nor any other materials or information relating to the Protocol. You are not eligible for any refund either full, partial or pro-rata. You may choose to suspend your membership (Clause 20).
16.23 The membership will be as a SINGLE or FAMILY subscription. If you do not continue your membership will expire 3-Days after the last notice of expiry. You have 30-days in which to re-join and enter subscription membership, after expiry, without a re-joining fee. After 30-Days you will have a re-joining fee of a year’s subscription up front (based on Single or Family fees) and immediate payment of the ongoing monthly subscription fee.
17. Subscription Payment and Terms
17.1 Should you subscribe to be an Alumni member (only available to those who have completed the Protocol) and sign-up for a membership subscription you shall pay Membership Fees monthly in the amount set out in the Subscription using PayPal or Credit Card method before the expiry date/time (midnight on the ‘last day’).
17.2 If you missed the Alumni expiry deadline offer or changed your mind, and wish to re-join the GRP Virtual Clinic, after cancellation, you have 14-days in which to do so. Just click the link in your email, subscribe and ask to join the group. After the 14-days you are required to pay for a year’s subscription up front (as a re-joining fee) and then your ongoing monthly subscription fee, paying monthly in advance.
17.3 You must ensure that the nominated credit card or account is able to accept direct debits and have sufficient funds available to pay for the monthly debit date and acknowledges that Natalie Woodman (Mazami Pty Ltd) shall continue to debit Membership Fees under the direct debit authority until you or Natalie Woodman (Mazami Pty Ltd) cancels the direct debit arrangement with your account or credit provider.
17.4 There is a minimum 6-month membership in the group from the date of subscribing. Should you cancel your subscription in the first 6-mths, and have accessed discounted consult and wholesale probiotics in that time, you will be sent an invoice for the difference in payment between wholesale and retail for both the consult and probiotics. Payment for this must be made within 7-days of cancellation.
17.5 If any payment is rejected we will notify you of this fact;
17.5.1 The rejected payments remain due and payable by you the Member;
17.5.2 An additional administration fee of $10 will be payable for each rejected payment and;
17.5.3 The Member’s membership benefits will be suspended until such time that the payment has been made.
17.6 Natalie Woodman (Mazami Pty Ltd) reserves the right to increase fees payable by members for access to the group. Members will be provided with written notice of the changes at email address provided by the Member. The changes will be effective 30 days from the date of the Notice and the member will have the opportunity to cancel their membership. After a 30-day notification period, the member automatically authorizes Natalie Woodman (Mazami Pty Ltd) to direct debit new amount from the member’s account on the next renewal, and not before.
17.7 During the term of the subscription you shall be entitled to access to the GRP Virtual Clinic and receive the benefits listed on the Membership Subscription Page.
17.8 Membership is not transferable.
17.9 You may terminate this Contract anytime before your next payment is due without penalty. You will be removed from the GRP Virtual Clinic on the date that the next payment would have been due.
17.10 You breach this membership/subscription contract if:
17.10.1 You fail to pay any amounts owing under this Contract on the due date for payment and the amount remains unpaid for a period of 7 days;
17.10.2 You are or become bankrupt; or
17.10.3 You breach any other terms or conditions of this Contract and this breach is not rectified within 14 days.
17.11.1 Remove you from the GRP Virtual Clinic for a period of up to 14 days until the breach is rectified;
17.11.2 Terminate this Contract by serving written notice on the you and blocking you from the GRP Virtual Clinic.
17.11.3 Proceed with legal action to recover outstanding payments, or invoices unpaid.
18. Fair Usage Policy
18.1 Our Fair Use Policy applies to Services which are stated to be subject to the Fair Use and Unreasonable Use Policy for GRP Virtual Clinic Membership.
18.2 We reserve the right to vary the terms of this Fair Use and Unreasonable Use Policy from time to time.
18.3 It is unreasonable use of a Fair Use Service where your use of the service is reasonably considered by us to be fraudulent; involve a non-ordinary use; cause significant congestion, menace other users, harass or injure any member, usage in connection with an infringement or committing an offence against any law, standard or code or disrupt use or cause concern for other members.
18.4 If we reasonably consider your use of the Fair Use Services is unreasonable, we may, at our sole discretion, without telling you before we do so; suspend or limit the Service (or any feature of it) and/or terminate the service in accordance with our Agreement with you.
19. Foreseeable injury, risks and non-compliance
19.1 Natalie Woodman’s Clinic has a duty of care to protect you from foreseeable injury arising from your course of action with the Protocol a disclosed by you either through the Virtual clinic, by email, or during an appointment.
19.2 The clinic has an obligation to ensure that you are taking every measure to ensure you are not harming yourself, worsening a condition and taking undue risks to your health.
19.3 The clinic is also required under occupational health and safety law to provide and maintain an environment that is safe and without risks to health.
19.5 If you have received advice from a Health professional, that you undertake, that is contradictory to the Protocol you may be asked to stop the Protocol to protect your health and we may enforce Clauses 15 (and sub-clauses) and Suspend membership (Clause 20 and sub-clauses) until we can ascertain, through a one-on-one consultation, what the best way forward is to ensure you are not harming yourself or worsening a condition. If you do not make an appointment we may enforce cancellation of your membership.
19.6 Should we determine, or discover, that you have not disclosed changes to your condition, nor disclosed a previous condition, or are taking medications/drugs/supplements previously not disclosed/or newly prescribed that may place you at risk or interact with the Protocol – we will ask you to immediately cease the Protocol and may enforce Clause 15 or 20 (and relevant sub-clauses) should you not arrange a one-on-one consultation within 7-days of us discovering the change.
20.1 You may suspend your Protocol membership for a maximum period of 90 days [20.10] If you are required to travel for work, a family emergency/death or need to suspend for medical reasons, you can apply for a free suspension by emailing the clinic and attaching proof with supporting documents within 7-days from the date of you notifying us that you are suspending your membership. All other suspensions incur a charge of $85.00 (Invoice will be sent for payment – with terms of payment).
20.2 Non-payment of $85 suspension fee, non-submission of supporting documents within 7-days of you notifying us of your wish to suspend your membership, or us not receiving any response from you, will result in Cancellation of your membership. If you wish to re-join, after cancellation, you have 14-days in which to do so and you are required to pay a $105 reinstatement fee and provide a letter from your medical provider/health professional stating you are fit and able to undertake the protocol again by the 14-days. After that your membership is cancelled. If you wish to undertake the Protocol you will need to go through the Application process from the start and pay for the Protocol, in its entirety, again.
20.4 If we deem that you may be worsening a health condition or taking risks to your health or the effectiveness of the Protocol we will request, in writing in the GRP Virtual Clinic, that you stop the Protocol immediately and make an appointment with our clinic. We have a duty of care to protect you from foreseeable injury arising from your course of action and an obligation to ensure that you are taking every measure to ensure you are not harming yourself. Should we have no response from our request to make a one-on-one consultation or health chat within 7-days from our written request to stop the Protocol, you will be suspended from the GRP Virtual Clinic and the Protocol. You have 7-days in which to make an appointment with us or another medical provider/health professional. Should you not choose not to make an appointment with us, and seek assistance from your medical provider, you are requested to provide have a letter from your medical provider/health professional stating your condition and any medications you are taking, within 7-days from the date we suspended you from the group. If we do not receive a letter we will cancel your membership.
20.5 To reinstate membership please email the clinic within the 90-day suspension period and follow the instructions herein.
20.6.1 If you suspended your membership due to a physical or mental health condition you are required to have a letter from your medical provider/health professional stating your current condition and any medications you are taking and email to our clinic at least 14-days prior to the end of your Suspension. We will email you the Confidential Health Summary (CHS) to fill in and return and a link to organize a Complimentary Call to discuss compatibility with the Protocol. Your situation will be assessed and a strategy discussed with you to re-instate current membership or add-on a series of (pre-paid) one-on-one consultations should it be deemed necessary to assist you with your health condition. Should your medications or condition be incompatible with the Protocol we shall ask you to re-apply at a later stage (within the 90-day period) to reassess. Should we not hear from you, should you not choose not to book a Complimentary call nor submit your CHS, your membership will be terminated at the end of the 90-day period.
20.6.1 If you are suspended by us , you are required to make a one-on-one consultation with Natalie Woodman Clinic within 7-days of the suspension. We will also request that your health is assessed again by a medical provider, and then submit a letter to our clinic stating your current condition and any medications you are taking. Your submission/situation will be assessed and a strategy discussed with you to re-instate current membership or add on a series of (pre-paid) one-on-one consultations should it be required to assist you with your health condition. Should we not hear from you, should you not choose not to make an appointment with us, nor seek assistance from your medical provider, within 7-days of suspending your membership we will cancel your membership.
20.7 You have the option of upgrading your membership within the 90-day suspension period to add on a series of (pre-paid) one-on-one consultations. Please notify us by email should you wish to do this – during the 90-day suspension period – otherwise we will enforce Clause 20.8.
20.8 If during the 90-day suspension you do follow directions for membership reinstatement in Clause 20.6, your membership will be cancelled. There are no refunds applicable.
20.9 Once suspension is lifted your 6-month membership will be re-instated deducting the period you have already used.
20.10 Suspension is only valid for use one time per person.
20.11 Suspension can only be done during the first time through Phase 1 or 2. Not available for repeats.
20.12 Regular installment payments are still deducted during the Suspension period.
20.13 Suspension does not apply to members who have won their Protocol. Should you choose not to suspend your protocol, then it is deemed you are cancelling your membership (see Clause 15.5 and 15.6).
21.1. Should you withdraw from the GRP Virtual Clinic, without notice, we will email you once to request that you book a one-on-one consult (not a health chat) to discuss. Should we not hear from you within 7-days we will Cancel your membership. Please see Clause 15 in relation to refunds, payments and protocol delivery. Understand that you have not completed the Protocol should you withdraw prior to your 6-mth course.
21.1.1 Regular installment payments are still deducted during the Withdrawal period and even if membership is Suspended or Cancelled.
21.2. Should you withdraw from participating in the GRP Virtual Clinic, but are still a member, we will reach out to you in the group asking you to post. Should we not hear from you within 7-days (from the date of the post) we will email you once to request that you book a one-on-one consult (not a health chat) to discuss. Should we not hear from you within 7-days of our email request, we will Cancel your membership. Please see Clause 15 in relation to refunds, payments and protocol delivery.
21.2.1 Regular installment payments are still deducted during the Withdrawal period and even if membership is Suspended or Cancelled.
23. Personal Information Collection Notice
23.1. In registering for access or using the Protocol, or any services provided by Natalie Woodman, the Clinic, you may be required to give us certain personal information in which you have certain rights. Personal information relating to you which we collect, use and disclose may include sensitive information, such as information about your health, your details related to how you pay for our services, your age, height and weight. If you do not provide true and accurate personal and health information then we may cancel your plan.
23.2.1 Case Management.
23.2.2 Quality assurance, complaint-handling planning and accreditation compliance.
23.2.3 Management, funding and monitoring of our health service.
23.2.4 Referral to another health care provider.
23.2.5 To meet our obligations of notification to our insurers.
23.2.6 To prevent or lessen a serious threat to an individual’s life, health or safety.
23.2.7 In response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of Australia when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
23.2.8 When we have a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorized use of our protocols and treatment plans, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or products), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm.
22.3.9 Anyone you authorise the Clinic to disclose information to (requested in writing).
23.3 We collect information, content and communications and other information you provide us when you access the clinic’s information, products and services. Due to the volume of information (patient files, emails, correspondence) we are required to store, the clinic uses an external secure and private server. We use a secure email service to provide the Protocol and treatment plans and when emailing you your IP address is stored. We use the information we have to verify your account and activity, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of our service, and promote safety and security. For example, we use data we have to investigate suspicious activity or violations of our copyrighted material(s). We don’t sell any of your information to anyone, and we never will.
23.4 You have the right to check what information the Clinic holds about you. Under the Commonwealth Privacy Act and the Health Records and Information Privacy Act, an individual has the right to obtain access to any personal information which the Clinic holds about them and to advise the Clinic of any perceived inaccuracy. There are some exceptions to this right set out in the applicable legislation. To make a request to access any information the Clinic holds about you, please contact the Clinic in writing. The Clinic will require you to verify your identity and specify what information you require.
23.6 We collect, hold and use your personal information for a number of purposes, including to assist us in providing the Protocol to you and to give you the best possible service; contact you or respond to your queries; display, update and maintain the content on the Website; send information about future events, regular email communications or newsletters (both electronic and hardcopy) outlining news, services or events; advertise our services and the Protocol (however, we will seek your consent before we use your photograph publicly for this purpose); for our internal administrative, marketing and planning requirements; to compile and report statistics.
24. Severance & Termination
24.1 We may in our sole and absolute discretion refuse registration or suspend or terminate the Protocol at any time and for any reason.
24.2 If a provision of these terms is void, illegal or unenforceable, it may be severed without affecting the enforceability of the other terms.
25.1 The terms underneath the following headings survive the termination and expiry of this agreement: “limitation of liability”, “indemnity”, intellectual property” and “user-generated content”.
26. Governing Law & Jurisdiction
26.1 This Agreement is governed by the law of the Western Australia, Australia, and you and us submit to the non-exclusive jurisdiction of the courts of that State.
27. Dispute Resolution
27.3 On receipt of the notice referred to that clause by that party, both parties must endeavour to other resolve the dispute expeditiously using informal dispute resolution techniques such as mediation, expert evaluation, or determination or similar techniques agreed by them.
27.4 If the parties do not agree within seven days of receipt of the notice (or such further period as agreed in writing by them) as to:
27.4.1 The dispute resolution technique and procedures to be adopted;
27.4.2 The timetable for all steps in those procedures; and
27.4.3 The selection and compensation of the independent person required for such technique, then they must mediate the dispute in accordance with the mediation rules of the recognised professional association for solicitors in the State of Western Australia.
27.5 The president of this professional association or the president’s nominee will select the mediator and determine the mediator’s remuneration.
27.6 If the mediation referred to above is not completed within four weeks of reference to a mediator either party may commence any court or arbitration proceedings relating to the dispute as they see fit.
27.7 The costs of the mediation will be borne equally by the parties.